Security Officer II

The Company: Gemological Institute of America (GIA) is the world's foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA and boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,500 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees, as well as that of the environment.

The NY Campus: An established company located in the heart of the diamond district in mid-town Manhattan that offers its employees great educational and developmental opportunities.

The Culture: With autonomy, passion and focus on operational excellence, GIA security team strives to achieve highest standards of security on campus to ensure safety of everyone including GIA employees, students, visitors and customers.

GIA relies on a strong set of values to create a sense of purpose - guiding and inspiring people inside and outside the organization. We strive for our employees to have a sense of belonging and inclusivity through our core values of integrity, teamwork, leadership, respect and results.

Job Title : Security Officer II

• Hourly Rate: $22.50 per hour
• Location: New York, N.Y.
• Work Hours: Day shift, M-F
• Must be flexible to changes in shift and work days in order to meet operational requirements if needed (work morning, afternoon and night shifts on any days including weekends)
• Benefits: We offer medical, dental, vision and matching 401-K plan
• Paid vacation, sick and holidays, commuter benefits

Job Responsibilities:

• Maintains vigilance for unusual or suspicious individuals or situations
• Monitors and operates the surveillance, access control, and intrusion detection equipment and ensures its functionality by promptly reporting issues and getting those resolved at the earliest
• Learns and stands any of the assigned posts
• Responds to emergency situations; administers first-aid as required
• Assists in evacuation and crowd control in the event of an emergency
• Responds to fire, safety and security alarms following set protocols
• Acts as a trusted point of contact for personnel, students, vendors, and the public
• Maintains vigil and patrols the campus while providing a visible presence
• Informs management on safety and security related matters, utilizing logs, email and verbal reports
• Directs and/or escorts visitors and vendors as needed
• Assists in special events and tours organized at/by the institute
• Logs observations regarding security, safety and maintenance related issues
• Contacts/coordinates with local law enforcement agencies when necessary
• Operates emergency equipment as needed
• Able to stay focused, attentive, alert and engaged at all times
• Listens and communicates calmly, effectively, and courteously in both emergency and non-emergency situations
• Employs good judgment and sound decision-making at all times
• Other duties as assigned

Required Competencies: Knowledge, Skills & Abilities:

• Intermediate computer skills, including experience with current Microsoft applications (e.g. MS Excel, Word, Outlook, PowerPoint etc.)
• Ability to learn and adapt to new software applications (used in physical security operations)
• Aptitude in learning how to do basic troubleshooting while operating/monitoring surveillance, access control and intrusion detection equipment
• Ability to write and type clear and concise reports
• Good comprehension ability and logical thinking
• Ability to operate security communication equipment
• Ability to act with urgency and calm in an emergency situation
• Excellent judgment aptitude with a solid ability to detect imminent or looming threats
• Ability to identify and resolve conflicts in an effective manner
• Basic problem-solving skills including identifying, understanding and resolving the problems
• Ability and willingness to follow standard operating procedures
• Excellent communication skills including effective listening skills
• Polite and courteous demeanor
• Ability to adapt to rapidly evolving situations and priorities
• Ability to maintain confidentiality of information

Education & Experience:

• High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience

• Willingness to work any shift and any days, including weekends

• Demonstrated ability to create positive and professional interactions and maintain a good working relationship with colleagues

Required Certificates, Registrations & Licenses:

• Must obtain/renew New York State Security Guard License (at the time of hire)
• Must obtain/renew First Aid certification ((at the time of hire)
• Cardio-Pulmonary Resuscitation and Automated External Defibrillation (CPR & AED) certification

Desired/Preferred:

• Ability and willingness to document process-flow diagrams and standard operating procedures
• Proficiency in MS excel
• Knowledge and experience in root cause analysis and corrective actions planning
• Security officer experience
• Experience in CCTV, access control, intruder alarm and fire alarm handling
• Possess an active Driver's License

Physical Requirements:

• Tasks are performed both in a professional office environment and outdoors
• Includes standing, walking, sitting and lifting

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.