Social Media Investigator

Job Description

Job Description

Position : Social Media Investigator
Office Location: San Diego, CA (In office)

Starting Hourly Pay Rate : $22.00 per hour, ENTRY-LEVEL POSITION
Weekly Work Schedule: Full-time, Monday – Friday, 7:30am-4:00pm
Employee Benefits: Health, Dental, Vision, and Life insurance offered, and 401(k) retirement plan with 4% Company Match offered

Job Summary :

The Social Media Investigator / Research Analyst will conduct desktop-based background and social media research in support of investigations into insurance and other forms of fraud. The Research Analyst will be responsible for completing background and social media reports, ordering services from partner vendors, updating clients on red-flags uncovered during the course of the investigation, and delivering results to management and coworkers in a timely manner.

Responsibilities :

- Complete well-written and in-depth reports on background and social media data findings within 3 business days of order

- Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period

- Track and maintain billing for services

- Work under deadlines and multitask

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Other duties may be added from time to time

Requirements :

- Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information

- Strong communication both orally and particularly in written form

- Must be able to type 40+ words per minute with accuracy

- Use work time effectively and efficiently and concentrates primary efforts on the most important priorities

- Marshal resources to get things done

- Use resources effectively and efficiently

- Recognize important information in cases and presents it in a useful manner

- Pick up on technical things quickly and can learn new skills and knowledge

- Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

Assessment of Performance :

1. Quality of Investigations

• Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.
• Report and client correspondence are professional, well-written and informative.
• Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.

1. Turnaround Time

• Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.

1. Ability to Work Under Minimal Supervision

• Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
• Must be able to prioritize “rush” cases in an appropriate manner.
• Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.