Sr. Client Success Consultant [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Client Success Consultant in the United States.

This role is designed for a strategic client leader who thrives on building long-term, high-impact partnerships and ensuring exceptional service delivery across complex accounts. You will oversee end-to-end client onboarding, ensuring smooth transitions and strong adoption of services from the outset. Acting as a key escalation and governance owner, you will monitor performance against SLAs and KPIs while driving continuous improvement initiatives. The position requires close collaboration with cross-functional teams across operations, technology, and commercial functions to translate client needs into actionable solutions. You will also play a critical role in strengthening executive relationships, leading structured business reviews, and identifying growth opportunities. With a strong focus on data-driven decision-making, you will help optimize both client outcomes and internal operational efficiency in a fast-paced, service-oriented environment.

Accountabilities:

• Serve as the senior strategic point of contact for key clients, leading complex onboarding programs and managing end-to-end tracking of high-priority requests through structured workflow systems.
• Own service delivery performance across assigned accounts by monitoring KPIs/SLAs, managing escalations, driving root-cause analysis, and implementing continuous improvement initiatives.
• Lead executive-level business reviews and governance cadences, producing clear, data-driven insights and performance reporting for senior stakeholders.
• Identify and support revenue growth opportunities through upselling, cross-selling, and expanded solution adoption in partnership with commercial teams.
• Collaborate with internal teams to ensure alignment on client needs, process optimization, and effective resolution of operational challenges.
• Contribute to a collaborative culture by sharing expertise, mentoring junior team members, and supporting onboarding and training efforts when needed.

Requirements:

• Bachelor’s degree in Business, Communications, or a related field preferred, or equivalent professional experience.
• Extensive experience in client success, account management, or service delivery leadership roles in complex environments.
• Proven track record of managing large-scale client onboarding and cross-functional project execution.
• Strong expertise in performance governance, including KPI tracking, dashboards, operating cadences, and QBR facilitation.
• Demonstrated ability to manage escalations, conduct root-cause analysis, and resolve high-impact client issues effectively.
• Strong commercial acumen with experience identifying growth opportunities and contributing to revenue expansion.
• Excellent communication and presentation skills with the ability to engage and influence executive stakeholders.
• Analytical, process-oriented mindset with a focus on continuous improvement and data-driven decision-making.
• Collaborative approach with a willingness to mentor others and contribute to team development.

Benefits:

• 100% employer-paid health insurance available from Day 1
• Medical, dental, and vision coverage eligibility starting immediately
• Remote work arrangement with internet stipend eligibility
• 401(k) retirement plan with employer match, vested from Day 1
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employer-provided short-term and long-term disability coverage
• Generous paid time off, including holidays and floating holidays
• Professional development, training, and internal growth opportunities
• Comprehensive wellness initiatives supporting employee well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.