Assistant Store Manager

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

DESCRIPTION

The Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques resolving customer relations issues and leading the team in delivering the Scooters Amazing customer service experience
• Maintain speed of service standards during high-volume periods by staying calm managing an efficient team workflow anticipating customer needs and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members identifying individual motivation factors and providing clear constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling point of sale system and operational procedures in an accurate consistent manner
• Ensure team members follow all health safety and sanitation guidelines
• Serve as a keyholder following all opening and closing procedures
• Demonstrate punctuality dependability and adaptability
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic fast-paced flexible work style
• Ability to work cooperatively and in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership roll in a growing company

Required Experience:

Manager