Outlet Server - F&B Administration

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience.

ESSENTIAL JOB FUNCTIONS:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Take the guest order, always trying to use suggestive sell / upselling techniques
• Serve food and beverage to guest throughout the F&B venue
• Running food from the kitchen out to dining guest
• Pre-bus and bus tables throughout shift utilizing a tray
• Complete open and closing side duties during the shift
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests

• Process all guest orders thru the POS terminal
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance about protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information
• Follow property control audit standards and cash handling procedures (e.g. blind drops)
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift

BENEFITS INCLUDE:

It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience.

ESSENTIAL JOB FUNCTIONS:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Take the guest order, always trying to use suggestive sell / upselling techniques
• Serve food and beverage to guest throughout the F&B venue
• Running food from the kitchen out to dining guest
• Pre-bus and bus tables throughout shift utilizing a tray
• Complete open and closing side duties during the shift
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests

• Process all guest orders thru the POS terminal
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance about protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information
• Follow property control audit standards and cash handling procedures (e.g. blind drops)
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift
• Pay Rate: $11.50