Property Manager (Warranty Specialist) - Nashville, Tennessee

MissionHires is partnering with a leading Middle Tennessee General Contractor to hire a Property Manager (Warranty Specialist). In this fast-paced, post-construction customer service role, you will own the end-to-end warranty service lifecycle for multifamily/commercial properties—triaging homeowner/tenant concerns, coordinating subcontractors and builders, and delivering timely, high-quality repairs. You’ll establish and enforce property management and warranty standards, drive customer satisfaction, and ensure projects close on time and within budget while maintaining a professional, solutions‑first approach. Responsibilities Serve as the primary point of contact for tenants/homeowners on post‑construction warranty issues, ensuring prompt, professional communication and resolution Oversee the complete warranty lifecycle—from intake and assessment to planning, scheduling, execution, and project closeout Coordinate and manage subcontractors, vendors, and builders to complete repair work within agreed timelines and budgets Establish, document, and enforce property management and warranty service standards and best practices Maintain accurate, timely reporting and documentation on all warranty requests, work orders, costs, schedules, and outcomes Direct and oversee day‑to‑day operations of community/on‑site staff, ensuring alignment with company goals Recruit, train, coach, and evaluate on‑site team members to uphold service quality and performance Drive excellent customer service to residents and prospects; proactively manage expectations and communications Achieve high resident retention and support leasing expectations through responsive service and follow‑through Identify trends in post‑construction issues; collaborate with construction teams to mitigate recurring defects and improve processes Ensure compliance with safety, quality, and company policies while maintaining a clean driving record for site travel Requirements High school diploma required; Bachelor’s degree preferred Clean and valid driver’s license 4–5 years of apartment/property management experience, ideally in multifamily or commercial environments Proven success in post‑construction customer service or warranty coordination (GC/developer experience a plus) Demonstrated ability to direct day‑to‑day operations of community/on‑site staff Experience recruiting, training, counseling, and evaluating team members Strong time management, organization, and attention to detail in a fast‑paced setting Excellent written and verbal communication; professional demeanor with customers, subcontractors, and builders Track record of preparing accurate, timely reports and maintaining thorough documentation Customer‑obsessed mindset with a focus on resident satisfaction, retention, and leasing support Ability to coordinate multiple repair projects simultaneously while meeting budgets and timelines Familiarity with warranty workflows, work orders, and vendor coordination tools (any ATS/PM system experience a plus) #J-18808-Ljbffr MissionHires