Quality Control Technician

ITG Communications is hiring a Quality Control Technician in Lakeland, FL

Purpose:


The Quality Control Technician - Construction is responsible for performing field audits, inspections, and quality checks on aerial and underground construction projects to ensure compliance with company standards, client specifications, safety regulations, and industry best practices. This role supports quality assurance efforts by identifying deficiencies, documenting findings, and promoting continuous improvement in construction workmanship and operational performance.

Responsibilities

• Evaluate completed construction work against client specifications, engineering designs, company standards, and safety requirements
• Identify defects, workmanship issues, and compliance gaps, and accurately document findings through reports and photo validation
• Verify proper installation techniques for aerial and underground telecommunications infrastructure
• Ensure compliance with OSHA regulations, NESC standards, utility requirements, and company safety policies
• Review construction practices related to pole attachments, grounding/bonding, splicing enclosures, handholes, pedestals, and restoration quality
• Provide real-time feedback and coaching to field crews, subcontractors, and supervisors regarding quality expectations and corrective actions
• Monitor adherence to project scope, build specifications, timelines, and customer requirements
• Complete audit reports, inspection documentation, and quality tracking using company systems and software platforms
• Identify recurring quality trends and support retraining and process improvement initiatives
• Participate in quality improvement efforts, standardization initiatives, and operational reviews
• Coordinate with construction management, engineering, and field leadership to resolve quality concerns and ensure corrective action completion

Key Measures / Key Performance Indicators:

• Audit accuracy and inspection completion rates
• Identification and reduction of construction defects and rework
• Quality compliance scores and defect rates
• Crew improvement following coaching/retraining
• Documentation accuracy and timeliness
• Contribution to overall service quality and customer satisfaction

Requirements

Education: High school diploma or equivalent preferred


Experience:

• 2-4 years of experience in telecommunications construction, utility construction, or outside plant (OSP) field operations

Exposure :

• Aerial and underground telecom construction environments
• Fiber and coax construction standards and installation practices
• Directional boring, trenching, conduit placement, and restoration activities
• Pole line construction, strand and lash work, grounding, and utility coordination
• Quality assurance processes, inspections, and audit procedures
• Interaction with field crews, subcontractors, supervisors, and customers in active construction environments

Factors critical to success at ITG Communications for this position :

• Strong attention to detail and commitment to quality and accuracy
• Ability to identify issues and provide constructive feedback and coaching
• Solid understanding of installation standards and customer experience expectations
• Effective communication with field teams and leadership
• Commitment to safety and compliance standards

Physical Requirements

• Ability to stand, walk, and perform physical labor for extended periods
• Ability to climb ladders and work at heights
• Ability to bend, kneel, crouch, and work in confined spaces
• Ability to lift, carry, and move materials up to 75 pounds
• Ability to operate tools and construction equipment safely
• Ability to work in all weather conditions and wear required PPE
• Must maintain a valid driver's license and operate company vehicles safely

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.