Remote Real-Time WFM Command Center Manager
Zillow Inc
Zillow is looking for a Manager, WFM Command Center to lead a team focused on real-time operations. This role involves ensuring service level goals are met through effective management of performance and staffing. You will coach a team of Real-Time Analysts and collaborate closely with various stakeholders to maintain a seamless customer experience. Ideal candidates have significant experience in contact center operations, strong analytical skills, and leadership capability. This position is remote, allowing you to work from anywhere in the United States. #J-18808-Ljbffr
Vacancy posted 3 days ago
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