Customer Service Support Specialist - TS/SCI with Polygraph

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Hardware, Microsoft Office, Microsoft Outlook
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. We are looking for an administrator to support student training/instructors. The work hours for this position are 7:30am - 4:00pm.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
• Demonstrated experience working while under pressure, and being able to react, to quickly changing requirements.
• Demonstrated experience handling multiple tasks simultaneously with minimal supervision.
• Demonstrated experience to effectively communicate both verbally and in writing, to develop a rapport with partners at all levels.
• Demonstrated experience working with Windows-based PCs and common peripherals.
• Demonstrated experience working with standard desktop hardware and standard application suites to include Microsoft Office, Outlook, and Skype.
• Demonstrated experience working with specialized corporate and business applications.
• Demonstrated experience working with information security technologies and security guidelines.
• Demonstrated experience to solicit and define complex user requirements, resolve complex problems, and provide consultations with partners and technical personnel effectively.
• Demonstrated experience to disconnect, relocate, and reconnect laptops and IT equipment.
• Demonstrated experience to easily integrate and share knowledge and information with members of the team.
• Demonstrated experience to acquire and apply advanced technical and leadership skills.
• Desired Skills and Demonstrated Experience:
• Demonstrated experience as an Administrator.
• Demonstrated experience being a security custodian to include understanding the duties and responsibilities.
• Demonstrated transferring data.
• Demonstrated experience supporting iPad technology.
• Demonstrated experience with exceptional interpersonal and customer service skills.
• Security Clearance Level: TS/SCI with Polygraph
• Location: Dulles, VA- On Customer Site
• Work Schedule: M-F, 7:30am - 4:00pm.
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT
#JET
#GDITEnhanced2026
#VA_2026Alumni

The likely salary range for this position is $70,658 - $92,403. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans