Facilities Director

Director, Facilities

The Director, Facilities is an enterprise leader responsible for the strategic oversight, operational excellence, and risk management of facilities across 4,000+ retail locations. This role owns national facilities strategy, capital planning, and vendor ecosystems, ensuring store safety, uptime, cost discipline, and brand consistency. Serving as a key partner to Operations, Finance, Real Estate, Legal, and ESG, the Director drives scalable solutions that support growth, resiliency, and long-term value creation. The ideal candidate will have a background in multisite retail Facilities management with the ability to thrive in a fast-paced, dynamic environment.

Strategic Leadership

• Develop and drive the multi year facilities strategy that optimizes asset life, reduces total cost of ownership, and enhances the in store customer experience.
• Lead enterprise-wide capital planning and prioritization (both reactive and proactive), ensuring investments align with brand standards, operational needs, and financial objectives.
• Establish long-term asset lifecycle frameworks and preventive maintenance strategies that improve reliability and mitigate business disruption.
• Partner with Finance, Store Operations, Real Estate, and Construction to align facility priorities with broader enterprise initiatives and market strategies.
• Strengthen enterprise, field, and vendor relationships through proactive communication, transparent decision making, and reliable partnership.
• Provide executive level updates and communication on portfolio health, capital risk, operational readiness, and strategic initiatives.
• Build a strong talent pipeline, fostering a culture of accountability, continuous improvement, and operational excellence within the facilities organization.
• Lead enterprise level change initiatives, driving adoption of new processes, technologies, and operating models.

Budget Management

• Own the creation, tracking, and management of the annual facilities OpEx and CapEx budgets, totaling $100M combined.
• Closely monitor spend and ensure strict adherence to budget targets.
• Provide regular reporting and forecasting to finance and senior leadership along with insights to identify risks, opportunities, and solutions.

Team & Vendor Management

• Manage a team of 13 facilities professionals supporting across multiple regions.
• Lead > 300 strategic third-party vendor partnerships, ensuring a scalable, high performing ecosystem capable of supporting thousands of geographically diverse locations.
• Create vendor scorecards to ensure performance monitoring and compliance.
• Implement regular RFP (Request for Proposal) processes to ensure vendor competitiveness, innovation, and alignment with evolving business needs.

Operational Excellence

• Own enterprise facilities risk management, including emergency preparedness, disaster recovery coordination, and continuity planning to minimize store downtime.
• Ensure timely resolution of all maintenance issues and code violations.
• Implement preventive maintenance programs to reduce downtime and extend asset life.
• Create and monitor KPIs such as work order completion rates by vendor/trade, cost per store, store satisfaction, workorder completion of facilities team members.

Compliance & Safety

• Ensure all locations meet local, state, and federal regulations.
• Partner with Legal and Risk teams to address violations and mitigate liability.

Technology & Innovation

• Champion innovation in technology, sustainability, and energy management to advance operational efficiency and ESG goals.
• Leverage facilities management platforms to streamline workflows and reporting.

Data-Driven Decision Making

• Use data, analytics, and forecasting to proactively identify trends, risks, and opportunities across the portfolio; guide decision making with actionable insights.
• Apply excellent analytical skills to interpret complex data sets and performance metrics.
• Tell a compelling story with data to influence decisions, drive strategy, and communicate impact to senior leadership.

Qualifications:

• Demonstrated experience leading facilities operations for a multi-site portfolio of at least 1,000 locations and managing $50M annual budgets.
• Proven success leading large, geographically dispersed teams and complex vendor networks.
• Experience successfully managing large capital budgets and complex asset management projects.
• Demonstrated experience leading utilities management programs, including rate analysis, cost optimization, and energy performance tracking across a large retail or multi-site portfolio.
• Strong understanding of building systems, maintenance protocols, and compliance requirements.
• Excellent communication, negotiation, and project management skills.
• Exceptional analytical skills with the ability to translate data into actionable insights and strategic narratives.
• Proficiency in CMMS or facilities management software.
• Strategic thinker with a bias for action.
• Customer-focused mindset with attention to detail.
• Ability to thrive in a fast-paced, matrixed organization.

Certifications, Experience, and Education:

• Certifications: None required
• Experience: 10+ years of progressive experience in facilities or operations management, preferably in retail or multi-site environments with at least 3-5 years of leadership experience
• Education: Bachelor's degree in Facilities Management, Engineering, Business or related field of study; Master's preferred

Location & Work Availability:

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Up to 15% overnight travel within the US markets is required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.