Lead Salesforce Business Analyst ( Hybrid )

Lead Salesforce Business Analyst

Join Southpoint Consulting

At Southpoint Consulting, we're more than a consulting firm; we're a team of problem-solvers, innovators, and trusted partners helping federal agencies deliver meaningful technology solutions. Since 2009, we've built a culture centered on Respect, Inclusiveness, Integrity, Transparency, and Excellence.

Location & Work Schedule

This position is based in the Washington, DC metropolitan area and follows a hybrid work schedule. Team members work both remotely and onsite based on client and project needs. Candidates should be located within commuting distance of the DC metro area and have flexibility to attend onsite meetings and client engagements as required.

Compensation & Benefits

Salary Range: $145,000 - $160,000 annually

In addition to competitive compensation, Southpoint offers:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO)

• Volunteer Time Off (VTO)

• Paid parental leave

• Tuition assistance and professional development opportunities

• Company-paid life and disability insurance

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Wellness programs

Why Employees Enjoy Working at Southpoint

• Collaborative, supportive team environment

• Opportunities to lead impactful federal technology initiatives

• Professional development and certification support

• Strong work-life balance and flexible work arrangements

• Meaningful community involvement through Volunteer Time Off (VTO)

• A culture where employee contributions are valued and recognized

Position Overview

Southpoint Consulting is seeking a Lead Salesforce Business Analyst to analyze, define, and document business requirements and translate customer needs into Salesforce-based solutions. This role is ideal for a motivated professional who enjoys solving complex business challenges, leading client engagements, and mentoring teams while continuing to grow their Salesforce and business analysis expertise.

Key Responsibilities

• Lead client workshops and requirements-gathering sessions.

• Analyze business processes and document requirements, user stories, and acceptance criteria.

• Develop as-is and to-be process flows.

• Produce solution designs and high-level solution architectures.

• Configure Salesforce solutions based on approved designs.

• Facilitate system demonstrations, user acceptance testing, and end-user training.

• Identify, analyze, and help resolve system issues and defects.

• Support integration testing and user acceptance testing activities.

• Develop user guides, training materials, and configuration documentation.

• Create status reports and communicate project progress to stakeholders.

• Serve as a trusted advisor to clients and internal project teams.

Required Qualifications (Must-Have)

• 10+ years of experience gathering, analyzing, and documenting business requirements.

• 5+ years of hands-on Salesforce administration and configuration experience.

• Salesforce Administrator Certification.

• Experience configuring Salesforce Flows and managing complex business processes.

• Strong verbal, written, and interpersonal communication skills.

• Ability to facilitate meetings with clients, stakeholders, and end users.

• Strong critical thinking and problem-solving skills.

• Ability to work independently and collaboratively in a team environment.

• Bachelor's degree and relevant experience, or equivalent combination of education and experience.

• Proficiency with Microsoft Office applications.

• U.S. Citizenship required.

Preferred Qualifications (Nice-to-Have)

• Master's degree.

• Salesforce Business Analyst Certification and/or additional Salesforce certifications.

• Experience with federal government clients and projects.

• Experience creating business process models and workflow diagrams.

• Experience with Jira, Microsoft Project, and Visio.

• Knowledge of Agile, Scrum, DevOps, and software development lifecycle methodologies.

• Experience supporting system integrations and enterprise Salesforce implementations.

Equal Opportunity Employer

Southpoint Consulting is an Equal Employment Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

Employment Type: Full Time
Years Experience: 5 - 10 years
Salary: $145,000 - $160,000 Annual
Bonus/Commission: No