Manager, Technical Support (Aseptic Production)

About the DepartmentYou will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk’s 50,000 employees.FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.What we offer you:• Leading pay and annual performance bonus for all positions• All employees enjoy generous paid time off including 14 paid holidays• Health Insurance, Dental Insurance, Vision Insurance – effective day one• Guaranteed 8% 401K contribution plus individual company match option• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave• Free access to Novo Nordisk-marketed pharmaceutical products• Tuition Assistance• Life & Disability Insurance• Employee Referral AwardsAt Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.The PositionLead and manage assigned technical team in a 24/7 operations environment, to include overseeing day-to-day activities, optimizing processes, equipment and systems for efficiency, availability and quality. Manage team members and ensure alignment with the overall strategy of the organization, while implementing strategies and goals set by higher-level managers to contribute to the overall success of the organization.RelationshipsReports to Senior Manager or Manager.Essential FunctionsManage daily activities of the assigned technical team & ensure practices are standardized across shifts as needed and aligned with the department strategiesEnsure responsible equipment is designed, available, capable & accessible to meet production & business requirementsEnsure execution & improvement of technical tasks in alignment with project or site targets based on assigned area of responsibilityIdentify continuous improvement opportunities & implement resulting process improvements to maintain & improve equipment performance & qualitySchedule & execute plans in coordination with development or manufacturing schedulesManage, lead & coach direct reports to ensure a high performing collaborative team environmentProvide continuous feedback, structure & accountability to improve team performanceDrive technical discussion & problem solvingCreate, develop, define & implement dynamic key performance indicators for areas of responsibilityCollaborate with department leadership for oversight of training, development, coaching, performance management, recruitment & employee relationsGovern behaviour based on the Novo Nordisk WayFollow all safety & environmental requirements in the performance of dutiesOther accountabilities, as assignedPhysical RequirementsAbility to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case-by-case basis based on the role).Development Of PeopleSupervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.QualificationsBachelor’s degree in technical field from an accredited university requiredMay consider an Associate’s degree in technical field from an accredited university required with seven (7) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experienceMay consider a High School Diploma or equivalent required with nine (9) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experienceMinimum of five (5) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience requiredMinimum of three (3) years of direct supervisory experience requiredMay consider demonstrated leadership experience related to technical activities or improvement project initiativesKnowledgeable in the following systems: Compressed Air, Steam, Chilled Water, Pharmaceutical Utilities, Filling, Formulation, Sterilization, Water Purification, Assembly & Packaging. Driver for process improvement/design via cLEAN & Six Sigma methodologies preferredProven expertise in mentoring/development, planning/organizing, managing execution & revising the work plan for complex problems solved by cross functional teams preferred Ability to relate well to a wide cross section of stakeholders preferredProven expertise, (e.g., project management) in planning/organization & project execution, follow-up & completion preferredWe commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at View phone number on click.appcast.io. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.