Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Requ[...]

Job Description The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and have the ability to multi-task while serving as the first point of contact for patients. They will greet and schedule patients, answer and manage the busy phone system, and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, maintain confidentiality, and continually improve job‑specific competencies. The Patient Service Associate will also perform other duties as assigned. Role and Responsibilities Provide exceptional customer service to patients, visitors and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits daily Verify active insurance coverage and status and update information as necessary Collect patient payments, balances and copays Assist patients with payment plans or sliding fee applications, and ensure applications are up to date Complete end‑of‑day reporting and ensure records balance Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system per CHC guidelines Ensure forms are completed and accurate, assist patients in completing forms, and scan into EHR per CHC indexing protocols Consistently ensure and maintain patient confidentiality Escalate concerns to site leads or Operations Manager and offer suggestions for improvement Support manager in monitoring inventory of office supplies Meet and exceed assigned individual and departmental goals Perform other duties and projects as assigned Qualifications Associate’s degree in a medical office or medical assistant program required Bilingual in Spanish required Exceptional customer service skills Excellent verbal and written communication skills Proven ability to multi‑task Problem‑solving and critical‑thinking skills Excellent organizational skills Health‑care experience in medical, dental, or behavioral health preferred Experience with Microsoft PowerPoint, Excel, and Word preferred Physical Requirements and Work Environment Hours will vary; one Saturday shift per month required Minimal physical effort; must be able to operate computer and telephone continuously Regular regional travel as necessary Benefits for Full‑Time Employees Health & Wellness – Medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement Accounts, Dental and Vision Plans, Wellness Incentive Program, Life and Disability Insurance, Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services. Financial Success – 403(b) plan with discretionary company match after 1 year of employment. Great Work Life Balance – Paid time off, Paid Parental Leave, Paid holidays, Employee Assistance Programs. Professional and Educational Advancement – Tuition Reimbursement. Location Connecticut Pediatrics @ CHC – Hartford, Connecticut. Full‑time position. #J-18808-Ljbffr Community Health Center