HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 885598


Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64082672

Pay Plan: Career Service

Position Number: 64082672


Salary: $37,460 - $40,000


Posting Closing Date: 10/21/2026


Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

Plan, coordinate, implement, bill and monitor case management services for HIV positive clients through the Alachua County Health Department for Area 3/13.

Perform Medical Case Management functions for Ryan White (RW) as specified by current rules and regulations from the State of Florida, Medicaid and any other governing agency. Document performed medical case management functions in CareWare, such as writing progress notes, Comprehensive Needs Assessment, Comprehensive Care Plan and Acuity. Comprehensive Needs Assessments need to be completed on an annual basis or as needed. Comprehensive Care Plans are to be updated every 6 months with client involvement. Acuity scale assessment is to be completed on an annual basis or as needed. Paper charts are to contain service authorizations, dental treatment plan, signed release of information, change of information form, lab results, medical records and any correspondence concerning the client's care. Serve as back up to other Medical Case Managers. Maintain accurate and current client data and information related to the specific programs on the computer using States approved programs such as HMS, ACCESS, Microsoft Office Word and Excel, CareWare and the Ryan White Portal. Will conduct face to face visits on each client at a minimum of once a year. If assigned to a clinic, will attend clinic as scheduled. Will assist clinic personnel (physicians/nurses) with activities to maintain clinic flow (faxing, making phone calls, etc). Will ensure that non- case managed client in clinic are aware of Ryan White services. Will ensure that required HRSA data is entered into CareWare. This includes but is not limited to client medications, CD4 values, Viral Load values, documentation of HIV medical care.


Coordinate services between approved vendors, health care providers, clients and/or clients advocates as outlined in current rules and policies by receiving prescriptions written by medical care providers, ensuring that funds are available with case manager quarterly budget; authorizing services with approved vendors. Submit appropriate paperwork for all vendor services authorized to billing clerk by established deadlines.

Complete EARS weekly. Attend and participate in staff meetings and training programs.

Performs other work as requested by supervisor.

Preforms other duties as assigned, this includes but is not limited to Emergency duty. During Emergency duty: works during and beyond normal work hours or days in the event of emergency operations. Functions required include but are not limited to Special Needs Shelters, Red Cross Shelters or other emergency functions.

At all times maintains confidential information such as social security numbers, medical information and other confidential data in a secure manner. Respects the confidentiality of related issues by not discussing with unauthorized staff. Per DOH Information Security and Privacy Policy 7-Confidential information, staff have the authority to take confidential information into the field to perform job responsibilities. Staff must adhere to Field Policy for Confidential Information. Ensures discussion held between staff cannot be overheard by unauthorized staff. Reports suspected breaches of security to supervisor immediately.

Required Knowledge, Skills, and Abilities:

Knowledge or experience related to Microsoft Systems and balancing budgets. Ability to communicate effectively and professionally, both verbally and in writing.

Ability to effectively manage workload and work well independently.

Qualifications:

Minimum -Highschool diploma/GED

Minimum of 1 year experience with data entry in electronic medical records system and professional front office setting.

A valid driver's license.

Preferred -Experience maintaining & tracking inventory

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

DOH-Alachua 224 SE 24th Street, Gainesville FL Travel up to 50%

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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