Head of Operations

Company Description

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi's showed a black sheep travelling in the opposite direction to a flock of white ones. That's where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it's easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.

Our goal is a simple one: make the best work in the world. That's where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.

Job Description

We are currently seeking a Head of Operations for one of our large-scale client businesses in our NY office.

The Head of Operations is responsible for the health and quality of a large-scale client

program, or large portfolio of programs, focusing on establishing and championing processes,

operational and delivery efficiency, risk mitigation and resolution; and the assembly,

mentorship, and management of the Program Management team. The Global Operational Lead

role serves as a business partner for the Global Client Leads in driving operational strategy,

process, organizational design, and problem/risk mitigation, managing revenue

across agencies.

The ideal candidate should have extensive experience structuring and leading

multi-million-dollar global marketing and advertising programs comprised of multidisciplinary

resources and parallel lines of business, with demonstrated success in collaborating with key

agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy,

Public Relations, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (film, social, print, digital, activation, etc.) is required. Extensive experience managing complex P&Ls involving multiple agency partners is required.

They will also possess a proven ability to represent and advocate for the Program Management

discipline with organization leadership, and be deft at building and maintaining strong

relationships with agency, client and third-party partners. They will work with these entities to

proactively solve business challenges and develop operational processes that adapt to evolving

business challenges, best practices and industry standards.

Responsibilities

• Partner with key organizational and client leadership to develop and instill processes, workflows and tools that support the efficient and profitable delivery of client work.
• Be the go-to business partner for operational process development and implementation, organizational structure and design, and risk identification and mitigation.
• Participate in Client Business Reviews/QBRs to discuss state of relationship, future opportunities & develop road maps across innovation, thought leadership, talent, and new/existing services
• Establish ways of working and best practices across people, process and tech that can be leveraged to drive effectiveness and productivity across the Power of One team, mostly where there is cause and effect impact
• Build strong relationships with senior cross-functional team members, including Strategy, Creative, Media, Analytics, Experience, Finance, and Shared Services
• Support in the development and regular updating of Power of One Org charts, hires/rotations, distribution lists, etc
• Responsible for leading a team in the scoping and management of multiple concurrent large scale-projects and client engagements.
• Partner with Global Client and Finance leads to actively manage business challenges, client relationships, MSAs, develop annual scopes and contracts, and ensure profitability. Actively cultivate relationships with Client Procurement and PMO.
• Partner with Creative leadership to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
• Develop and encourage the highest standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
• Champion departmental values, vision, direction and responsibilities with leadership teams. Actively partner with Leadership to introduce new learnings, opportunities, and areas of growth to the Program Management department and Agency.
• Partner with internal stakeholders to continuously audit and optimize existing operational processes and systems, ensuring buy-in and compliance within the departments.
• Provide solutions-oriented leadership with an expert ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence.
• Partner with Global Client Directors to manage overall client relationships and actively partner to develop new ideas to clients to enhance their business and grow revenue.
• Introduce offerings to the relationship where appropriate.
• Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management

Qualifications

• 15+ years' experience in a creative services organization working with global brands and leading senior cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing
• 8-10 years' experience managing a team of Program Managers/Project Managers at all levels
• Demonstrated and proven experience in managing portfolios of $40MM+ annually, owning and managing scoping, staffing, client agreements (SOWs, MSAs, vendor contracts), estimates, profitability, partnering with Client and Agency leads to run engagements at scale.
• 6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
• Demonstrated ability to work on multiple projects at once.
• A self-starter who is curious.
• Extremely detail-oriented and organized.
• Excellent writing and communication skills.
• Cool, calm, collected and collaborative.
• Strong understanding of 360 campaigns and productions.
• Strong sense of design and experience with industry leading creative output.
• Proficient in MS Office applications, Adobe Acrobat

Additional Information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/8/2026.