General Manager - Restoration and Construction

Lead a Growing Restoration and Construction Company

SERVPRO of Buckeye is hiring an experienced General Manager to run day-to-day operations for our multi-territory restoration franchise serving Buckeye, Surprise, Wickenburg, and Sun City. You will report directly to the owner and lead our production, construction, and office teams. This is a hands-on leadership role for someone who has already run restoration operations and is ready to own results.

Daily operations across water mitigation, mold remediation, fire/smoke cleanup, and reconstruction

P&L responsibility: annual budget, revenue and expense forecasting, job costing, and gross margin targets

Job file quality and cycle time: estimates, documentation, invoicing, and collections (AR)

Insurance carrier and TPA program compliance and scorecards; adjuster and agent relationships

Recruiting, hiring, training, and developing crew chiefs, technicians, and office staff

Scheduling, crew utilization, equipment, and vehicle fleet

Safety programs, OSHA compliance, and IICRC standards on every job

Weekly KPI reporting to the owner: revenue, margins, AR, job counts, and customer satisfaction

Required qualifications:

3+ years in a management role in the restoration industry (water, fire, mold) or insurance-driven construction

5+ years total leadership experience managing field crews and office staff

Proven P&L, budgeting, and job-costing experience

Working knowledge of Xactimate and insurance claim workflows

IICRC WRT certification (or ability to obtain within 90 days); ASD, AMRT, FSRT a plus

Must live in or be willing to relocate to the Phoenix West Valley (no relocation assistance)

Valid Arizona driver's license and clean driving record

Comfortable with job management software (DASH/Work Center, QuickBooks, Microsoft Office)

Preferred:

Prior SERVPRO, ServiceMaster, Paul Davis, BELFOR, or similar franchise restoration experience

IICRC Master Water Restorer designation

Arizona ROC license experience

Bilingual English/Spanish

Compensation and benefits:

Competitive base salary plus performance bonus tied to revenue and profit

Health, dental, and vision insurance

Paid time off

Direct line to ownership and room to grow with the company

Work environment:

Primarily office-based with regular job site visits. Must be able to walk job sites, climb ladders, and enter attics and crawl spaces as needed. Occasional after-hours availability for large losses. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. Compensation: $80,000.00 - $88,000.00 per year