Service Manager

Job Description

Job Description

Must have Experience- Service Manager

Why Join Us?:

• Work-Life Balance: We operate Monday through Friday, and you'll enjoy most major holidays off.
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement.
• Employee discounts on services and parts.

About Us:
At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We’re seeking an experienced and dedicated Service Manager to join our team. As a Service Manager, you will play a crucial role in ensuring smooth operations, delivering excellent customer service, and leading a skilled team of technicians.

Job Responsibilities:

• Oversee day-to-day operations of the service department, ensuring efficiency and high-quality service.
• Manage and mentor a team of service advisors and technicians, providing training and guidance.
• Develop and implement strategies to improve service department performance, customer satisfaction, and revenue.
• Schedule and coordinate service appointments, ensuring timely completion of repairs and maintenance.
• Handle customer inquiries, complaints, and concerns professionally and promptly.
• Maintain accurate records of service orders, repair history, and customer interactions.
• Monitor inventory and order parts to ensure the department is stocked.
• Collaborate with the sales and parts departments to streamline workflow.
• Prepare reports on department performance, including sales, productivity, and customer satisfaction.

Qualifications:

• Proven experience in a service management or leadership role, preferably in the automotive industry.
• Strong understanding of automotive repair and maintenance processes.
• Excellent communication and customer service skills.
• Ability to manage a team and work in a fast-paced environment.
• Problem-solving skills and a strong attention to detail.
• Proficiency in service management software and Microsoft Office Suite.
• Ability to manage budgets and meet financial goals.
• ASE certification or equivalent is preferred, but not required.