Service Manager

Job Description

Job Description

Pay & Perks

• $30.65–$34.68 per hour , based on experience
• Sick and personal leave
• Paid holidays
• Employee Assistance Program (EAP)
• Mileage reimbursement (when applicable)

Full-Time Benefits Include:

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match

Who We Are

Founded in 1977, REACH, Inc. is a nonprofit organization serving individuals with developmental disabilities across Southeast Alaska. Our mission is to promote choice, independence, and well-being through advocacy and high-quality, person-centered services.

Position Summary

The Service Manager provides case management and service coordination for individuals receiving Medicaid Waiver services while supervising a team of Direct Support Professionals (DSPs). This position serves as the primary contact for individuals, families, care coordinators, and community partners to ensure quality supports and successful implementation of Individual Service Plans (ISPs).

Key Responsibilities

• Manage an assigned caseload and coordinate services to meet individual goals and needs.
• Develop, implement, and monitor Individual Service Plans (ISPs).
• Facilitate quarterly team meetings and monitor progress toward outcomes.
• Connect individuals and families with community resources, healthcare providers, and support services.
• Maintain accurate documentation, medication records, and HIPAA compliance.
• Supervise, schedule, train, and support DSP staff.
• Assist with recruitment, onboarding, and retention efforts.
• Conduct regular quality assurance visits to ensure high-quality service delivery.
• Provide direct support services as needed.
• Maintain compliance with Medicaid Waiver requirements and agency policies.

Qualifications

Required

• High School Diploma or GED.
• At least 18 years of age.
• Ability to pass and maintain required background checks.
• Strong organizational, communication, and problem-solving skills.

Preferred

• Experience in case management, healthcare, human services, or developmental disabilities.
• Knowledge of Medicaid Waiver programs and person-centered planning.
• Supervisory or leadership experience.

Work Environment

This position includes office, community, and client-based work. Local travel, occasional lifting, and direct support duties may be required.

Conditions of Employment

• Pass and maintain all required background checks.
• Complete required onboarding, training, and certification requirements.
• Comply with all REACH policies and regulatory requirements.

Join REACH and make a meaningful difference in the lives of individuals with developmental disabilities while working alongside a dedicated team committed to person-centered care, community inclusion, and exceptional service delivery. This is an opportunity to lead, advocate, and empower others while building a rewarding career in human services. #reachak

--- Applications accepted through August 10th, 2026 ---