Mortgage Customer Service Representative

Talascend is currently seeking a Mortgage Customer Service Representative for a contract opportunity with our client in Indianapolis, Indiana .


Overview


This role involves providing excellent customer service within a call center environment, supporting the US Department of Housing and Urban Development (HUD) by assisting with FHA mortgage policies and procedures. The position requires handling a variety of calls and emails, utilizing mortgage industry knowledge, and documenting interactions accurately.


Responsibilities

• Provide customer service via calls and emails regarding FHA guidelines and procedures
• Use knowledge databases to locate answers and acknowledge client requests
• Follow standard operating procedures for various topics and contact channels
• Document all contacts in a database
• Stay updated on FHA mortgage processes and procedures

Qualifications

• High school diploma or GED
• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications

• FHA knowledge/background
• Bilingual in English and Spanish (verbal and written)
• Contact center experience (omnichannel)

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.


Background Check and Drug Screen may be required.