Funeral Home Receptionist

Receptionist

The Receptionist is focused on supporting the Administrative Assistants at a location. The Receptionist is the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.

Overview & Responsibilities:

• Answers phones and fields questions with appropriate phone etiquette and compassion
• Greets and interacts with customers, handling inquiries and directing them according to specific needs
• Receives and relaying messages/telephone calls from internal and external sources
• Completes filing for documents and case files
• Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
• Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely

Requirement & Qualifications:

• High school diploma or the equivalent
• A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
• Minimum of one year of work experience in an office environment of a small business -- the funeral industry is preferred
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong communication and grammatical skills, with the ability to proof work
• High attention to detail and accuracy, with excellent follow-up skills
• Must be able to talk, listen and speak clearly on the telephone and in-person
• Ability to lift to 50lbs safely and walk, stand, and sit for long periods