Delivery Lead

Delivery Lead

Our not-so-secret sauce.

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Delivery Lead.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

We're seeking an experienced delivery leader to join our expanding organization. The Delivery Lead is accountable for end-to-end delivery leadership of complex, multi-domain programs and large projects across product/domain and engineering teams, ensuring governance, workstream structure, cross-squad dependencies, schedule, and budget execution are aligned and executed successfully. Reporting into the Head of Program Delivery, you will lead the delivery for the specific programs you own and serve as the senior delivery decision-maker and escalation point for those programs. This role provides delivery leadership through a mix of direct people management and matrix leadership: managing and developing Delivery Managers and Delivery Analysts supporting your programs, and leading across engineering, product, BA, and operations teams to drive predictable outcomes.

In partnership with product/domain leads and engineering leadership, you will set delivery direction across squads, drive predictable execution using Agile/Scrum/Lean practices, and serve as the senior delivery decision-maker and escalation point for program delivery issues.

This role balances strategic delivery governance and stakeholder accountability with hands-on engagement in tactical execution, dependency management, and release readiness.

Develop and manage integrated program roadmaps, workstream plans, and delivery governance (cadence, decision forums, escalation paths).

Structure and integrate workstreams across squads/teams; delegate delivery management activities appropriately, and manage cross-team dependencies, critical path, and delivery commitments.

Own program-level risk, issue, decision, and action tracking (RAID); drive mitigation and escalation to protect outcomes.

Lead planning and execution for releases and cutovers, ensuring operational readiness, runbook inputs, and go/no-go criteria.

Partner with Product/Domain leads to align delivery plans to priorities and outcomes; ensure transparent, executive-ready reporting on scope, schedule, budget, and quality.

Lead program-level stakeholder forums and steer delivery decisions by framing options, trade-offs, and recommendations; drive alignment across business sponsors, product/domain leaders, and technology leaders for your programs.

Influence partners within and outside of the immediate delivery organization (product, engineering, operations, vendors) to adopt agreed delivery practices and resolve program-level blockers.

Coordinate vendor deliverables and SOW milestones in partnership with procurement/vendor owners; address performance risks and delivery blockers.

Drive continuous improvement within your programs by applying delivery standards, templates, and tooling; identify improvement opportunities and partner with the Head of Program Delivery to evolve broader practices.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

10+ years of program or project delivery experience, including leading large, complex programs with multi-team dependencies and delegating/coaching across delivery teams.

Demonstrated people leadership experience, including direct management and development of Delivery Managers and/or Delivery Analysts and matrix leadership across delivery teams.

Proven ability to manage complex, multi-domain programs with cross-functional teams and multiple workstreams.

Strong program management competencies: program structuring, workstream integration, schedule & dependency management, risk & issue resolution.

Demonstrated experience with budget planning, financial forecasting, and cost control across large initiatives.

Expert-level vendor and contract management experience, including SOW development and performance management.

Strong executive-level communication and presentation skills; ability to translate complex program information into clear business language.

Proficiency with program management tools (MS Project, Smartsheet, Planview, or equivalent).

Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.

Experience establishing governance frameworks, KPI tracking, and progress reporting cadence.

These additional qualifications are a plus, but not required to apply:

PMP, PMI-PgMP, or equivalent project management certification.

Six Sigma or Lean certification.

Experience in insurance brokerage, financial services, or professional services.

Familiarity with agile delivery methods and IT governance frameworks.

Experience with data visualization and business intelligence tools (Power BI, Tableau, etc.).

Change management and organizational adoption experience.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $123,800 to $185,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.