Dealership Parts Counterperson Mercedes-Benz of McKinney

The Parts Counterperson sells parts at retail to customers and provides support to dealership departments.

• Assist walk-in and phone customers in selecting parts suggest companion products offer specials and ensure exposure to the full product line.
• Pull parts from stock and determine availability; submit emergency orders as requested by customers.
• Process orders for daily shipment delivery or pick-up; manage will call and back order files weekly.
• Assist service technicians in selecting parts for repairs and open repair order envelopes for new orders.
• Order parts not in stock after consultation with Shop Foremen; notify both the Shop Foreman and customer upon receipt.
• Process charge-outs by verifying technician presents duplicate repair order and parts requisition; file requisition in repair order envelope.
• Issue credits for returned parts with proper invoice verification; ensure charge-back sales are customer-signed.
• Process tax-exempt and cash sales with accurate customer information and account tracking.
• Handle credit card transactions and declined payments in accordance with dealership guidelines.
• Maintain clean and organized front and rear counter areas; replenish assigned inventory daily.
• Keep current on new products and updates; participate in all training programs and Lost Sale Tracking initiatives.
• Operate company and customer vehicles safely; follow all safety policies and immediately report accidents to management.
• Be friendly professional and efficient when working with all customers and dealership departments; maintain professional appearance and wear dealership uniform at all times.

Qualifications :

• One year of automotive parts department and sales experience.
• Ability to read comprehend and follow instructions.
• Strong customer service skills and ability to manage multiple customers simultaneously.
• Professional appearance and willingness to wear dealership uniform.
• Authorization to work in the USA and valid drivers license.
• Ability to pass pre-employment screening including background check MVR drug test and credit report.

Additional Information :

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125 and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical Dental Vision HSA 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here weve highlighted a few.

Were proud of what were doing here. Come and join us!

Its time to make the most important move of your career . From our cooperative team-based approach; to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time