Patient Service Specialist

Job Description

Job Description

Patient Service Specialist

Location: Wells, Maine

Work Environment: 100% Onsite

Employment Type: Contract-to-Hire (4 Months)

Pay Rate: $17.00 - $20.00 per hour (based on experience)

Schedule

Monday: 9:00 AM - 6:15 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 9:00 AM - 6:15 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 2:00 PM

Enjoy a consistent weekday schedule with early Friday afternoons.

About the Opportunity

We are seeking a customer-focused and dependable Patient Service Specialist to join a growing healthcare team in Wells, Maine. This individual will serve as the first point of contact for patients and play a vital role in delivering a positive patient experience while supporting front-office operations.

This position is ideal for individuals who enjoy helping others, thrive in a customer-facing environment, and are interested in building a long-term career within healthcare administration. Candidates with backgrounds in customer service, hospitality, retail, healthcare, office administration, call centers, hotels, restaurants, and pharmacy settings are encouraged to apply.

Key ResponsibilitiesPatient Registration & Front Desk Support

• Greet patients and visitors in a friendly and professional manner
• Register patients and verify demographic information
• Prepare patient intake paperwork before appointments
• Check patients in and out of appointments
• Schedule, reschedule, and confirm appointments

Insurance & Financial Responsibilities

• Verify insurance eligibility and coverage
• Obtain insurance authorizations and approvals as needed
• Collect co-pays and patient payments
• Educate patients regarding financial responsibility and payment expectations
• Process payments accurately and maintain records

Customer Service

• Provide exceptional service to patients and family members
• Answer incoming phone calls and assist with patient inquiries
• Communicate effectively with insurance companies, attorney offices, referral sources, and healthcare providers
• Resolve issues and escalate concerns when appropriate

Administrative Support

• Maintain accurate patient records
• Support revenue cycle operations through accurate registration and insurance verification
• Assist with office operations and administrative tasks
• Maintain a clean, organized, and welcoming office environment

Required Qualifications

• Previous customer service experience
• Professional work experience in a customer-facing environment
• Strong communication and interpersonal skills
• Comfortable handling sensitive conversations with patients
• Basic computer proficiency and ability to navigate multiple systems
• Experience with Microsoft Office applications including Outlook, Word, and Excel
• Ability to multitask in a fast-paced setting
• Strong attention to detail and organizational skills

Preferred Backgrounds

We are particularly interested in candidates with experience in:

Healthcare

• Patient Service Representative
• Medical Receptionist
• Patient Access Representative
• Medical Office Assistant
• Registrar
• Pharmacy Technician

Hospitality & Service Industry

• Hotel Front Desk Associate
• Bartender
• Server
• Host/Hostess
• Customer Service Representative

Administrative & Office Support

• Call Center Representative
• Administrative Assistant
• Front Desk Coordinator
• Office Assistant

Recent college graduates with strong customer service experience, internships, or professional exposure are also encouraged to apply.

What We're Looking For

✅ Outstanding customer service skills

✅ Professional communication and interpersonal abilities

✅ Ability to manage patients in a compassionate and professional manner

✅ Strong computer and administrative skills

✅ Interest in healthcare and helping patients

✅ Reliability, attendance, and long-term commitment

✅ Ability to balance phones, scheduling, patient interactions, and administrative duties

Growth Opportunities

This organization is known for promoting from within and offers a clear career growth path:

Patient Service Specialist → Patient Service Specialist II → Patient Service Specialist III → Lead → Supervisor → Center Manager

This role is ideal for someone looking to build a long-term healthcare career rather than a short-term position.

Why Consider This Opportunity?

• Contract-to-hire opportunity with long-term potential
• Supportive, team-oriented environment
• Positive and collaborative workplace culture
• Direct interaction with patients and healthcare professionals
• Opportunity to gain valuable healthcare and revenue cycle experience
• Clear advancement opportunities within the organization
• Stable weekday schedule with no weekend requirements

If you enjoy helping people, have a strong customer service mindset, and are looking for a rewarding healthcare career, we'd love to hear from you. Apply today with your updated resume.

Job Type & Location

This is a Contract to Hire position based out of Wells, ME.

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wells,ME.

Application Deadline

This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.