Administrator I

Job Posting

The Filing Services Bureau (FSB) is seeking motivated professionals to join our team. Under the direction of an Administrator II, the incumbent will oversee and manage the daily activities of Customer Service Specialists (CSSs) and Senior/Compliance Representative lead staff. This role requires a strong understanding of the bureau's operational objectives, as well as thorough knowledge of Personal Income Tax (PIT) and Business Entities (BE) tax regulations and departmental processing protocols. As part of the section management team, the incumbent will lead call center operations to ensure service standards and quality targets are consistently achieved while meeting organizational goals. The incumbent is expected to foster a supportive workplace culture and demonstrate professionalism, courtesy, and conscientiousness toward both customers and colleagues. Maintaining productive work habits and efficient use of time is essential in this position. Position is currently in Taxpayer Services Center Section:

• Practitioner Hotline Unit

Additional positions may become available (RPA 2627-00195).

You will find additional information about the job in the Duty Statement.