Front Desk Concierge

Job Description

Job Description

Front Desk Associate

Fort Worth, Texas

Full-Time

Company Overview

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
  

• Manage building access, visitor logs, and resident notifications
  

• Answer and direct incoming calls in a clear and courteous manner
  

• Accept and log packages, deliveries, and service requests accurately
  

• Maintain a clean, organized, and controlled front desk area
  

• Monitor lobby activity and report any concerns or incidents appropriately
  

• Follow property-specific procedures and Stratton service standards at all times
  

• Coordinate with property management and on-site staff as needed
  

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred
  

• Strong communication and interpersonal skills
  

• Professional appearance and demeanor
  

• Reliable, punctual, and detail-oriented
  

• Comfortable using computers, phones, and basic systems
  

• Ability to remain composed and attentive throughout the shift
  

Schedule

• Flexible scheduling based on property needs
  

• Day, evening, and overnight shifts available
  

• Full-time and part-time positions offered
  

Compensation

• Competitive hourly pay based on experience and schedule
  

• Opportunities for growth into lead or full-time site roles
  

Work Environment

• Indoor, customer-facing role within a residential community
  

• Requires standing, walking, and maintaining an active lobby presence
  

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer.