Lead Title Specialist

Description The Lead Title Specialist reports to the Title Supervisor and assists the Title Supervisor with monitoring the incoming/outgoing mail. The Lead Title Clerk will scan, upload, and distribute the title documents to the Title Center team. The Lead Title Specialist will verify customer SLAs are met with the intake, the vaulting, and/or the release documentation. Qualifications Desired qualifications include experience in communicating and collaborating with team members electronically. Responsibilities Monitors, scans, imports, all titling documents received in the mailroom. Tracks SLA statistics for intake, vaulting, and/or releasing of title documents. Identifies SLA challenges and reports to the Title Supervisor. Accurately records incoming/outgoing titles and documents daily according to established procedures. Professionally and courteously interacts with state/county offices, tag agents, lenders, and dealers, to provide information in response to inquiries pertaining to the title transactions. Records all transaction details, including customer requests and resolution, in the Activity History of DDIs software program. Responds to email inquiries from both internal and external customers in a timely and professional manner Ships packages to multiple locations, both domestic and international. Delivers documents to SC DMV agency as needed. Maintains an organized workspace/area that is conducive to the overall success of the department. May be required to work overtime as the business needs arise. Assists with other functions and/or duties as needed. Benefits RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. EEO Information Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. #J-18808-Ljbffr