Front Office Manager

SUMMARY Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures. ESSENTIAL FUNCTIONS Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures. Follow predictive scheduling laws and regulations. Conduct performance appraisals. Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards. Apply the company handbook and employment and labor laws in a fair and equitable manner. Monitor payroll hours and reports. Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met. Attends, as well as schedules and conduct departmental meetings. Keeps work area neat and organized. Reports all unsafe working conditions immediately. Assures property operation meets audit standards. Regular and reliable attendance and punctuality are essential functions of this position. Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job. PHYSICAL DESCRIPTION Constantly standing at the Front Desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees). Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. WORKING CONDITIONS Exposed to computers, telephones, fluorescent lighting and office/lobby noise. May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise. Must adhere to Company safety standards and procedures. SUCCESS FACTORS Effective time management (e.g., planning prioritizing, delegating, directing) Effective communication both verbal and written with associates, guests, and members of management. Demonstrate initiative, integrity, and business professionalism. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Ensure prompt and courteous service to guests to ensure all guest experiences are superior. Meets or exceeds productivity standards. Follow all safety procedures. Qualifications Prior customer service experience necessary. Experience working with computers and operating keyboards. Prior cash handling experience necessary. Supervisory experience preferable. May require a valid driver’s license with acceptable driving record. Must pass criminal background check. #J-18808-Ljbffr