Business Analyst

Overview The Research Informatics Operations (RIO) team is looking for an enthusiastic Business Analyst to coordinate and support the information system needs of the Dana‑Farber Cancer Institute (DFCI) research community. The Business Analyst I will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. Incumbent will assist more experienced staff with projects, eventually leading their own projects including the design and implementation of new software systems to support research. Incumbent will utilize various vendor and in‑house systems, including enterprise‑wide systems, to meet the changing needs of the scientific and clinical research community. The Business Analyst will work with study teams and other stakeholders to meet clinical trial activation requirements, specimen collection requirements, and patient registration needs utilizing clinical trial management and biobanking systems. The incumbent will also support day‑to‑day usage of RIO applications and provide education on system workflows and functionality. This position is funded through September 30, 2028, with the potential for extension. Responsibilities Manage end‑to‑end data request and approval process for investigators and research teams. Conduct meetings with investigators and their teams to understand and interpret research data needs. Serve as a liaison between the requester and data governance bodies (e.g., User Committees) to ensure timely approval of requests. Generate feasibility and custom data reports using SQL, BusinessObjects, and other data analysis tools. Address issues during the data request approval process quickly and efficiently, escalating as needed. Identify changes that will improve the ease of use of data and the data delivery process. Provide a high level of customer support to HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Mass General Brigham eCare and others by resolving issues or facilitating connection with appropriate resources. Build protocol treatment arms and calendars in the clinical trial management systems. Gather, analyze, and assimilate documents required to build calendars and treatment arms. Collaborate with study teams and clinical staff. Identify obstacles encountered during the build process and communicate and develop acceptable resolutions. Understand various software systems and their interdependencies to guide treatment arm and calendar creation. Educate study team members on subject enrollment, treatment arms, and calendars. Assist with business requirements gathering, workflow analysis, definition, and documentation of system requirements for clinical research business processes related to clinical trial systems, biobanking, and basic research systems. Assist with the design and implementation of system and workflow solutions for clinical trials management, electronic data capture, and other systems supported by the Customer Experience Operations team. Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc. Adhere to recognized project management tools and methodologies. Schedule and run meetings, report progress, track, and route issues. Serve as an exemplary representative of RIO, ensuring on‑going communication, feedback and follow‑through with customers and peers. Learn and utilize new products and tools as appropriate to successfully complete work assignments. Work closely with vendors and maintain a positive collaboration with the vendor. Develop project and system documentation throughout the course of daily activities and projects. Understand requirements involved in human subject research (preferred). Actively participate in and support team culture. Utilize Dana‑Farber Cancer Institute values to govern decisions, actions, and behaviors. Perform other related duties as assigned and/or needed. Participate in 24/7 on‑call rotation for resolution of patient care critical issues. Knowledge, Skills, and Abilities Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently. Ability to be flexible, versatile, and adaptable in activities conducted in a multi‑site environment. Ability and willingness to contribute to and foster a team culture where all are encouraged to share information accurately. Able to self‑manage and assume ownership for support tasks and project work. Ability to work independently and within a team. Ability to work and maintain focus within a complex work environment with shifting and competing priorities. Ability to work in a fast‑paced environment, working on multiple concurrent, inter‑related subprojects. Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff. Ability to learn new tools and utilities rapidly. Excellent communication skills – both oral and written. Ability to negotiate and communicate with all levels of staff. Excellent organizational and analytic skills, with a proven ability to multi‑task, troubleshoot, and prioritize work. Minimum Job Qualifications Bachelor’s degree in Information Technology, Bioinformatics, Biology, Computer Science, Business, or a related healthcare or life sciences field. At least 2 years of analytical experience in a customer‑facing role or in clinical/basic research or administrative research support. Experience collaborating with cross‑functional teams, implementing enterprise applications, and formal training in business analysis or project management (a plus). Proficiency in the full MS Office suite (Outlook, Word, Excel, and PowerPoint). Extensive relevant experience may substitute for the required degree. Location Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases, and we strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds. Equal Opportunity and EEO Statement Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. Pay and Compensation The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $74,500.00 – $89,300.00 #J-18808-Ljbffr