Experience Design Lead - AI & Conversational Product
Accenture PLC
Accenture Song seeks an Experience Design Manager to lead the design and delivery of AI-powered customer service experiences. You will manage multidisciplinary teams across product, conversation, and service design and partner with product managers, AI engineers, and CX stakeholders to drive business impact. You will shape vision, journeys, and interaction models, mentor designers, and guide projects from discovery through launch, ensuring inclusive, accessible, and scalable experiences across
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