Customer Success Strategist - US & Canada
Lyzr AI
Overview This role exists to make sure enterprise customers actually get value from AI—not just deploy it. What You’ll Do Own customer outcomes: retention, expansion, and time-to-value Build and run success plans tied to business KPIs and outcomes Lead QBRs that clearly show ROI, impact, and next opportunities Guide customers from PoC → production → scale Identify and manage technical, adoption, and organizational risks early Run design-thinking workshops to improve workflows and user experience Translate business goals into execution plans for technical teams Coordinate cross-functional teams (Solutions, Engineering, Client stakeholders) Partner with Sales on renewals and expansion once value is proven What You Need 5+ years in Customer Success, Strategic Consulting, or Enterprise Account roles Experience working with Fortune 500 / Global 2000 customers Hands-on exposure to complex technology implementations Comfortable discussing AI / ML concepts (you don’t need to code, but you must understand how these systems work) Strong executive presence and experience with C-level stakeholders Ability to build ROI models, business cases, and strategic roadmaps Excellent English communication skills Willingness to work across US and European time zone Ownership mindset—you follow things through until outcomes are delivered Why Lyzr Work on real enterprise AI deployments, not pilots that stall Direct exposure to Fortune 500 executives and strategic initiatives High ownership, high visibility, and real accountability Opportunity to help shape how customer success is built as we scale Collaborate with strong product, engineering, and strategy teams #J-18808-Ljbffr
Vacancy posted 18 hours ago
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