Patient Access Team Lead

Overview Wednesday - Saturday; 11am to 11pm. Schedule: Wednesday - Saturday; 11am to 11pm. Shift Differentials May Apply! Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead at St. David's South Austin Medical Center. Responsibilities Staff and order supplies according to budget guidelines and department needs Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient"s experience expectations Promote and demonstrate excellent customer service Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager Oversee the daily activities of the registration area to ensure department standards are met Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles; when appropriate, relieve staff members during employee sick/vacation time Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients Work closely and professionally with nursing and ancillary departments to maintain a teamwork approach Excel in all functions performed by patient representatives in all registration areas Collect/request deposits and copays Assume on-call responsibilities to ensure adequate staffing and problem-solving Register all patient types Assist in resolving patient concerns Qualifications High school diploma or GED preferred At least one year of related experience required Benefits Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare