Fraud Risk Support Analyst

About the Company

Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

About the Team

The fraud risk management team at Rain creates sophisticated, scalable risk mitigation solutions to protect our customers and provide them a low-friction experience. We achieve this by maintaining transaction and lifecycle event monitoring, building alerts to speed up fraud detection and response, and creating risk rules and strategies empowered with ML models. We are a pillar of the business supporting new products and ensuring their success. Rain's next generation payment technology brings unique and new fraud vectors requiring holistic, end-to-end thinking, strong data fundamentals and fraud management savvy to combat.

What you'll do

• Serve as a primary point of contact for fraud-related escalations from partners and customers.
• Create ad hoc data pulls with SQL for anomaly investigation and analyze the results for fraudulent activity.
• Document investigation findings, actions taken, and outcomes in accordance with internal processes.
• Work with Visa tools to investigate transactions and report fraud to Visa (via their tools) and our partners as needed.
• Recommend actions on cards, accounts and rule sets based upon deep dives of fraudulent traffic.
• Stay current with the latest industry fraud trends, emerging fraud techniques, and new technologies to remain effective at identifying and preventing evolving schemes.
• Partner with Product, Engineering, and Compliance teams to escalate findings and inform rule changes.

You are likely to succeed if you have:

• Proficiency in SQL, Excel and data visualization tools.
• 2+ years of experience in fraud prevention, payments risk, or financial crime investigation.
• Strong verbal and written communication skills.
• Background in identity risk, AML, payments fraud, or compliance analytics.
• The ability to investigate transactions and other user events and be able to determine risk level of anomalous behavior.

Bonus attributes:

• Experience at a high-growth fintech company or financial services company.
• Experience working with disputes and disputes processing.
• Deep experience working with Visa tool suite.
• CFE certification.
• Proficiency and experience with Python.
• Experience using AI-assisted tools for fraud analysis, document creation and optimizing workflows.

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working We support a flexible workplace, if you feel comfortable at home please work from home. If you'd like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.

Easy to access benefits For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan We offer every Rainmakers an equity option plan so we can all can benefit from our success.

Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.

Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

Strong analysts in this role quickly become trusted voices in risk strategy and platform protection.