Housekeeper/Room Attendant

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Job Overview: Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensures the confidentiality and security of all guest rooms.

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Essential Job Functions:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

• Clean assigned guest rooms by priority.

• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

• Empty trash containers and recycling bins.

• Remove all dirty terry and replace with clean par to designated layout.

• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

• Replace dirty bed linen and make up bed with clean linen.

• Replace laundry bags and slips.

• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.

• Realign furniture to floor plan.

• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

• Check under bed(s), chairs and sofa for debris and remove if present.

• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.

• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.

• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.

• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

• Vacuum throughout entire room and spray room with deodorizer.

• Update status of rooms cleaned on assignment sheet.

• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.

• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.

• Clean and replenish the coffee maker set.

• Handle guest complaints, ensuring guest satisfaction.

• Report any damages or maintenance problems to your supervisor.

• Knowledgeable of hotel fire and emergency procedures.

• Adhere to Lost and Found policy including key control.

• Successful completion of the training process.

• Other essential room cleaning duties as operations change in the future.

• Make up cribs and rollaway beds.

• Stock cleaning supply closets.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.