Account Supervisor, Social Media Strategy & Community Management

Account Supervisor, Social Strategy & Community ManagementAt TruePoint, our product is our people. We're a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.We're looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You'll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.What You'll DoLead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goalsDesign and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platformsManage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevanceMonitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordinglyCollaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metricsOwn escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communicationAct as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectivesLeverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scaleWhat You'll Bring6+ years of professional experience in social media, community management, or digital strategy2+ years of experience supervising or leading high-performing teamsStrong background in social content development or content strategy is a plusProven ability to build engagement strategies for well-known brandsExcellent writing, editing, and communication skillsExpertise with enterprise social media tools (Sprinklr or Sprout preferred)Flexible availability for evenings, weekends, and holidaysBachelor's degree preferred; agency or brand-side experience a plus