Associate Manager

Job Description The Associate Manager leads the restaurant as a member of the management team to plan, direct and coordinate the operations of the unit while adhering to the Company’s policies and procedures. The Associate Manager is responsible for the total operations of the restaurant in the absence of the General Manager and should have a firm understanding of and passion for our mission statement: “Service, Seafood, and Sentiment for Many Folks” and recognize Wintzell’s place as one of Mobile’s most famous restaurants. Previous restaurant experience is required. The Associate Manager must engage in the creation and furtherance of a positively memorable dining experience, whenever necessary; maintain a constant state of urgency; maintain a clean, neat, and safe environment throughout the restaurant; meet Wintzell’s uniform and grooming standards and maintain these standards throughout every shift; exercise professional and sensible judgment to make on-the-spot decisions support the restaurant’s team members; interact with 100% of Wintzell’s guests; enforce standards for individual team member performance; write weekly schedules; be able to pass all required tests and training requirements; be able to work a flexible schedule, including holidays, nights and weekends; possess and demonstrate excellent guest service and communication skills; address complaints and requests promptly in a courteous manner and notify a manager of any issues; provide service in a way as to create new and repeat business and avoid guest complaints; keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action when necessary; be able to stand and walk during an entire 12-hour shift, with only a 30-minute, on-premise only meal break allotted; be able to operate P.O.S. computer (Micros), make change correctly and execute credit card transactions accurately; assess staffing needs and interview and recruit team members; monitor purchasing, storage, preparation, cooking, handling, and serving of all food and beverage products to ensure correct recipe, portion, and specification standards follow alcohol awareness procedures for preventing intoxication of guests; be able to “card” all guests who appear under the age of 40 for alcohol purchases; be able to bend, stoop, reach, wipe, lift and grab; continued on page 2 willingly assist others without being asked; read, write, and communicate in English as it relates to the job and to safety regulations; organize and direct training programs within the restaurant; maintain spotlessly clean and safe restaurant at all times; ensure highest quality levels of products and hospitality; communicate and administer all company policies and procedures; acquire and maintain ServSafe Manager certification; meet the job’s performance standards as directed by Fried Stewed Nude, Inc.; adhere to the policies and procedures of Fried Stewed Nude, Inc.; complete all other tasks and duties as assigned. Proof of eligibility to work in the U.S. required Fried Stewed Nude, Inc. is an equal opportunity employer Physical Demands This position requires regular attendance; requires the ability to stand and walk for hours at a time; frequently required to hear, speak, walk, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.; requires ability to tolerate significant changes in temperature and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Additional Information This job description is intended to describe the general nature and level of work being performed by the team members assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks that may be required to be performed in this position. Fried Stewed Nude, Inc. may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Team members will be notified of any such changes. #J-18808-Ljbffr wintzell