Returns Coordinator

Returns Coordinator (Contract)

We are looking for an individual to oversee the handling of customer returns, ensuring optimal satisfaction. This position involves the management of returned products, with a focus on delivering timely solutions in a professional manner. The ideal candidate will possess excellent communication skills, be highly organized, and be able to adapt to changing work environments.

Responsibilities

• Assist in the management of new and existing supplier relationships with a supply base that includes both domestic and international suppliers.
• Process and document returned merchandise.
• Capture photographic evidence to support claims.
• Manage credit approvals for customers.
• Respond to customer inquiries regarding returns and credits.
• Utilize computerized database for customer and product research.
• Respond to voicemail and email correspondence in a timely manner.
• Collaborate with other departments to resolve shipping, ordering, stocking, and damage issues.
• Arrange for vendor returns and complete necessary paperwork.
• Maintain accurate records and documentation.
• Stay up-to-date with product changes.
• Maintain a clean and organized workspace.
• Review and resolve customer account issues.
• Develop and implement standard operating procedures.
• Ensure accuracy of order entry and follow-up with quotes.
• Generate and distribute reports as needed.
• Coordinate with Warehouse to manage returns inventory.
• Prepare non-sellable items for disposal and arrange for proper scrapping.
• Facilitate the transfer of incorrectly delivered returns.
• Provide support to warehouse and call center as needed.

Requirements

• High School Diploma or GED
• 1+ years of related experience is preferred (including internships)
• Basic computer skills