Client Service Agent

$17.00 - $25.49 Hourly

$35,350 - $53,024 Annually

This position is a Pay Band C2

Posting Details

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*


Why does the job exist?

Social service assistants help social workers, healthcare workers, and other professionals to provide services to people. They usually work under the direction of workers from a variety of fields, such as nursing, psychiatry, psychology, or social work. Social service assistants provide services to clients to help them improve their quality of life. They assess clients' needs, investigate their eligibility for benefits and services such as food stamps, Medicaid and welfare, and help clients obtain them. They also arrange transportation, if necessary, and provide emotional support. They monitor and keep case records on clients and report progress to supervisors and case managers. Social service assistants play a variety of roles in the community; they may organize and lead group activities, assist clients in need of counseling or crisis intervention, or administer food banks or emergency fuel programs. In halfway houses, group homes, and government-supported housing programs, they assist adults who need supervision with personal hygiene and daily living tasks. They review clients' records, ensure that they take prescribed medication, talk with family members, and confer with medical personnel and other caregivers to provide insight into clients' needs. Assistants also give emotional support and help clients become involved in community recreation programs and other activities.


How does it get done?

Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. Document activities and information in FACTS as required by agency policy and procedures. Provide support to case workers such as entering payments into FACTS. Identify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being.


Ideal Candidate

Experience as it relates to:

• Working directly with Children, Youth, and their families;

• Partner with Community Service providers as it relates to Children, and Youth;

• Working with Youth in a school setting;

• Determining eligibility for services that might be needed for the Children, Youth and Families;

• Conduct and complete assessments of safety, risks, strengths, and family needs;

• Developing Safety plans for the Children, Youth and Families;

• Participate in multidisciplinary meetings;

• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;

• Conduct medical case management activities for eligible clients.

Minimum Qualification

High School diploma or Equivalency.


Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.


Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.


Supplemental Information

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Agency Contact Information: Megan McCollam, View phone number on click.appcast.io. Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.