Strategy & Operations Principal: Real-Time Transit Ops Lead

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people‑facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You’ll Do Manage the on‑site daily operations of Via’s service on behalf of our partner Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round‑time team Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Drive strategic decision‑making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Who You Are Experienced operations manager, with a minimum of 6 years of experience and hold a Bachelor's degree Independent self‑starter, you thrive in fast‑paced environments and feel comfortable with a very high level of responsibility Savvy and tactful communicator: you intuitively find the right tone in every situation Foster a culture deeply committed to providing a world‑class customer service experience Detail‑oriented executor: you’re obsessively action‑oriented, and thrive while operating autonomously Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly Proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility Problem solver; you don’t accept the status quo and are always looking for creative solutions Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000 - $170,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Via is an equal opportunity employer. #J-18808-Ljbffr Via