Call Center Representative

Call Center Representative (CSR)Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team!We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.ResponsibilitiesHandle a high volume of inbound calls while delivering excellent customer serviceIdentify and assess customer needs to ensure satisfactionBuild trust and maintain positive relationships through effective communicationProvide accurate information using company tools and resourcesMeet customer service targets and call-handling expectationsAddress customer inquiries and resolve issues promptly, following up when necessaryMaintain detailed records of customer interactions and account updatesAdhere to company communication guidelines and best practicesTake initiative to go above and beyond to enhance the customer experienceQualifications & SkillsMinimum 2 years of Call Center experienceProven ability to exceed performance goalsStrong phone communication and active listening skillsExperience with CRM systems and customer service toolsAbility to adapt to different customer needs and personalitiesExcellent verbal and written communication skillsStrong multitasking, prioritization, and time management abilitiesCompensation & SchedulePay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus PotentialAvailable Shift:12 PM to 9 PM10 AM to 7 PMAll shifts are Monday-Friday with one-two weekend rotations per monthBenefits401(k) with employer matchingMedical, dental, and vision insuranceLife insurancePaid time offOn-the-job trainingEmployee discountsOpportunities for growth and promotion from withinIf you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Air Experts Raleigh Heating and Air