Customer Advocate I

Job Summary Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; Spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Data entry and/or typing experience. Interpersonal, verbal and written communication skills. Analytical and organizational skills and independent decision making skills. Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS 9 months customer service experience. Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. Knowledge of medical terminology and anatomy. Proven ability to learn quickly and adapt to change. Referral preference given to applicants able to take and meet testing criteria. This role will start onsite in our Houston office. After 6 weeks, the role will move to work from home with periodic in office training or meetings as business needs dictate. The work schedule will fall within Monday-Friday, 8:00 am-6:00 pm CST. Sponsorship is not available. #LI-RV1 INKT Pay Transparency Statement At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. health and wellness benefits 401(k) savings plan pension plan paid time off paid parental leave disability insurance supplemental life insurance employee assistance program paid holidays tuition reimbursement plus other incentives Learn more about our benefit offerings by visiting The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Accommodations If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at View phone number on click.appcast.io to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. #J-18808-Ljbffr