Restaurant Server

DESCRIPTION

POSITION TITLE : Restaurant Server


REPORTS TO : F & B Manager/GM


POSITION SUMMARY


The Restaurant Server is responsible for serving food and beverage items to guests in a friendly, enthusiastic, and timely manner. This role requires knowledge of the menu, attention to detail, and a guest-focused approach to creating positive dining experiences. The ideal candidate is calm under pressure, takes pride in providing exceptional service, and works well as part of a team.


WHO IS THIS POSITION FOR?


The Restaurant Server role is best suited for someone who:

• Is passionate about hospitality and creating memorable dining experiences.
• Thrives in a fast-paced environment, focusing on accuracy and attention to detail.
• Works well in a team setting and takes initiative to assist wherever needed.
• Is personable, attentive, and committed to ensuring guest satisfaction.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Deliver food and beverage service to guests with a positive, professional demeanor.
• Present the menu, provide detailed explanations of items as needed, and take guest orders accurately.
• Prepare and present orders in an organized, timely manner to ensure quality service.
• Refill water, make and pour coffee, and attend to additional guest requests.
• Clear tables throughout the dining experience, using proper methods to remove dishes, glassware, and silverware.
• Reset tables promptly and ensure all table settings meet cleanliness standards.
• Polish silverware, fold linens, and assist in maintaining a tidy dining area.
• Set up beverage stations by brewing coffee and arranging condiments for appropriate shifts.
• Actively listen and respond to guest concerns, using empathy and professionalism to resolve issues.
• Participate in team efforts to meet and exceed guest expectations, assisting where needed.
• Perform additional duties as assigned by management to support restaurant operations.

QUALIFICATIONS

• Ability to anticipate guests' service needs and respond proactively.
• Strong organizational skills, focus, and attention to detail.
• Effective communication skills and the ability to work cohesively with team members.
• Minimum of 1 year of experience as a food server preferred.
• Ability to lift up to 40lbs.
• Ability to stand and walk for long periods of time.
• Proficiency in English to communicate effectively with guests and coworkers.
• Knowledge of federal, state, and local laws regarding alcohol service.
• Flexibility to work weekends, holidays, and flexible shifts as needed.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.