Lead Installer at Great Local Plumbing Company

Job Description

Job Description

 

 

JOB DESCRIPTION
LEAD INSTALLER

 

 

Department:

Plumbing

Location:

Mission Viejo

Reports To:

Install Manager

 

Position Summary:
The Lead Installer is a senior-level field professional responsible for completing all standard plumbing and drain installations with precision, efficiency, and professionalism. This role requires advanced technical skill, job-site leadership, and the ability to deliver high-quality installations while maintaining safety, code compliance, and customer satisfaction.

The Lead Installer is expected to work independently or lead a helper/installer, complete jobs same-day whenever possible, and represent the company brand at the highest level.

Core Responsibilities

Installation & Technical Execution

• Perform complete installations for residential and light commercial plumbing and drain systems, including but not limited to:
• • Water heaters (tank & tankless)
  • Sewer line repairs & replacements (spot repairs, trenching support, pipe bursting support)
  • Drain replacements & re-routes
  • Gas line installations and tie-ins
  • Fixture installations (toilets, faucets, disposals, water lines)
  • Cleanouts, venting, and code-required upgrades
• Interpret job scope, plans, and permits to ensure installations are completed correctly
• Ensure all work meets local plumbing codes, manufacturer specifications, and company standards

Job Leadership & Execution

• Lead job sites from start to completion
• Coordinate helpers, installers, and subcontractors when assigned
• Ensure jobs are started same-day when sold, unless otherwise approved
• Manage materials, tools, and job readiness prior to arrival
• Maintain clean, organized, and professional job sites

Quality Control & Compliance

• Perform final quality checks before job completion
• Ensure photos, documentation, and close-out notes are completed in the CRM
• Communicate installation progress, delays, or scope changes to management
• Maintain a high standard of workmanship to minimize call-backs and warranty issues

Customer Experience

• Communicate clearly and professionally with homeowners and property managers
• Set expectations regarding timelines, access, and next steps
• Protect customer property and leave job sites clean
• Reinforce confidence in the company and the installation provided

Required Qualifications

• 5+ years of hands-on plumbing and drain installation experience
• Strong knowledge of residential plumbing systems and drainage
• Ability to complete installations independently from start to finish
• Valid driver’s license with clean driving record
• Ability to lift 75+ lbs and perform physically demanding work
• Strong problem-solving and decision-making skills

Preferred Qualifications

• Experience leading helpers or install crews
• Familiarity with trenchless sewer solutions
• Experience working with permits and inspections

What We Offer

• Competitive pay based on experience and performance
• Consistent work volume
• Advancement opportunities into senior installer or install management roles
• Company vehicle (if applicable), tools, and support
• Stable, growth-focused company environment

\nCompany Description

Drain Town Rooter is your local plumbing company with nearly 50 years of combined owner experience covering all aspects of the plumbing trade. Drain Town Rooter offers its services solely to the cities and communities of Orange County California, home to our founders and our employees. Our services are available to residents of Orange County 24/7, and there are never any additional charges for nights, weekends, or holidays! Our highly trained team can cover any plumbing needs big or small!

Company Description

Drain Town Rooter is your local plumbing company with nearly 50 years of combined owner experience covering all aspects of the plumbing trade. Drain Town Rooter offers its services solely to the cities and communities of Orange County California, home to our founders and our employees. Our services are available to residents of Orange County 24/7, and there are never any additional charges for nights, weekends, or holidays! Our highly trained team can cover any plumbing needs big or small!