Customer Service Agent

Customer Service Agent

As a customer service agent you are the first impression of a passengers airport experience. Customer service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as excellent customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements:

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays