Field Service Technician

Field Service TechnicianThe Field Service Technician installs, repairs, maintains, and manages packaging and automated systems, with a primary focus on packaging equipment. This fully remote role is based within an assigned territory or region and involves daily local travel to customer sites from Monday to Friday, with overtime as required. The technician serves as a key technical resource, providing on-site support, training, and preventive maintenance while effectively communicating technical and non-technical information to internal teams and customers.Responsibilities:Deliver in-field technical support at customer sites and optimize material delivery systems to ensure efficient operations.Implement and manage comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.Conduct hands-on demonstrations of systems and provide end-user training on equipment operation, safety, and preventive maintenance procedures.Troubleshoot film, consumable, electronic, mechanical, and machinery issues and generate detailed quality control and service reports.Ensure timely, accurate, and thorough completion of all service-related documentation and reporting requirements.Perform detailed system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.Serve as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.Maintain accuracy and completeness in the preparation of all required field service documentation and records.Manage and maintain inventory control for parts and tools, ensuring precise documentation of usage and completed service work.Execute debugging and correction of operating procedures and mentor others in effective troubleshooting methodologies.Coordinate and facilitate field testing of new products, updates, and change orders, analyze equipment performance, and deliver comprehensive test reports and documentation.Maintain precise and current records for all co-managed parts and tool inventories in alignment with company standards.Consistently adhere to and comply with established financial and operational policies and procedures.Travel, as requested, to provide support at other service locations across North America.Support and develop field services staff through collaborative problem-solving and may oversee assigned customer or account portfolios.Install, assemble, repair, calibrate, and maintain mechanical and some electrical components in the field according to blueprints, wiring diagrams, manuals, and electrical schematics.Essential Skills:At least 5 years of related field service, maintenance, repair, or technical support experience (preferred).Associates degree or equivalent from a 2-year college in a relevant technical field (preferred).Strong mechanical assembly skills with the ability to read and interpret blueprints, manuals, wiring diagrams, and electrical schematics.Proven mechanical troubleshooting, calibration, and maintenance skills with some electrical aptitude.Experience in field service, installation, repair, and preventive maintenance of industrial or packaging equipment.Ability to work successfully with little to no direct supervision in a remote, field-based environment.Effective time management and cost control skills to plan routes, prioritize service calls, and manage parts usage.Excellent verbal and written communication skills with the ability to effectively engage internal teams and external customers at all levels.Familiarity with Microsoft Office applications for documentation, reporting, and communication.Clean driving record suitable for operating a company vehicle.Ability to occasionally lift or move up to 50 lbs.Ability to walk extended distances and stand for up to 75% of the workday.Willingness and ability to travel daily Monday to Friday within an assigned territory, with up to 50% travel overall.Additional Skills & Qualifications:Experience with packaging systems, material delivery systems, or similar industrial equipment.Background as a maintenance technician, repair technician, or installation technician in an industrial, manufacturing, or warehouse environment.Experience coordinating field testing, documenting results, and providing feedback on product performance and design improvements.Ability to mentor and support other field service staff and contribute to the development of best practices.Demonstrated attention to detail in documentation, inventory management, and compliance with operational procedures.Strong problem-solving skills with the ability to diagnose complex mechanical and basic electrical issues in the field.Comfort working in a growth-oriented environment with expanding business volume and territory coverage needs.Work Environment:This position is fully remote and field-based, operating out of an assigned territory or regional area. The role involves daily local travel to customer sites from Monday to Friday, with up to 50% travel and occasional overtime as business needs require. A company vehicle and gas card are provided for work-related travel. Work is primarily performed at customer facilities, which may include warehouses, distribution centers, or manufacturing environments where packaging and material delivery systems are installed and serviced. The technician frequently stands for extended periods, walks long distances within customer sites, and occasionally lifts or moves equipment or parts weighing up to 50 lbs. The work environment involves hands-on interaction with mechanical and some electrical equipment, using tools, test equipment, and computer-based applications such as Microsoft Office for documentation and reporting. The position follows standard safety practices appropriate for industrial and warehouse settings.Job Type & Location:This is a Contract to Hire position based out of Maples, IN.Pay and Benefits:The pay range for this position is $33.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application Deadline:This position is anticipated to close on Oct 29, 2026.Workplace Type:This is a fully remote position.About Actalent:Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.