ESSENTIAL FUNCTIONS
Customer Experience
* Provide an exceptional shopping experience and friendly and welcoming
environment for all members, customers, and co-workers
* Greet and interact with customers at the register; model, and ensure
customers receive, prompt, helpful, attentive, and authentically friendly
service in accordance with the Co-op’s customer service standards
* Seek opportunities to exceed customer expectations and enhance the customer
experience
* Maintain an awareness of promotions and advertisements in order to share
information with customers and co-workers
* Maintain a calm, friendly, and professional demeanor with all customers and
co-workers in all situations
* Offer to bag each customers’ groceries and proactively offer carry out
assistance; assist customers with unloading/loading items into carts/baskets
as needed
* Investigate and respond to customer questions and requests promptly; escalate
issues to supervisor as needed
Department Operations
* Efficiently and accurately process customer transactions following proper
procedures including but not limited to; use of tares, sales of alcoholic
beverages, detection of counterfeit currency, use of PLUs and UPCs, entering
correct department and prices, handling of all tenders and giving correct
change
* Follow all cash handing policies and procedures; understand and meet
expectations of the Cashier Accountability Policy, found in the Cashier
Manual
* Maintain a working knowledge of all register functions and procedures and
Front End operations
- Accurately and efficiently balance cash drawer
- Answer phones, routing calls to appropriate staff and taking messages as
needed
- Process/create store charges and special orders
- Assist in keeping the store clean, orderly and organized, including but not
limited to; retrieving carts and baskets, keeping floors, sidewalks and
parking lot clear of debris, glass and spill clean-up’s, sweeping/spot
mopping, dusting, wiping down dining tables, facing, parking lot cleaning,
emptying trash and recycling as needed, and bathroom cleaning/restocking
* Ensure smooth customer flow; assist other cashiers in bagging and other
duties as needed to reduce customer wait time
* As delegated by department supervisor, assist in new employee on-the-job
training through job shadowing and new-hire orientation of department
processes in order to help new team members become proficient in specific
areas and enable them to accomplish assigned tasks
* Participate in cross-training by helping to train others on your position job
functions and by learning to perform the job functions of other positions
within your department
* Become familiar with the products we carry throughout all departments and
where they are located throughout the store
- Organize tasks efficiently, prioritize, maintain focus, and stay productive
- Achieve established goals and expected results for the department
- Develop knowledge of the Co-op’s membership structure; be informed about
benefits of membership and be able to explain them simply and efficiently;
process new memberships
* Regularly check mailbox and/or email for important company communications and
review posted memos
* Attend and actively participate in department meetings, store-wide and
org-wide meetings, and trainings, as requested
* Assist in other departments/store, inventory counts, store-wide cleaning, and
perform all other duties, as assigned
Sanitation & Safety
* Maintain a safe work environment according to all department procedures,
Safety Manual, federal and state regulations
* Use personal protective equipment (PPE) as required for position; understand
and ensure safe use of equipment, safe lifting procedures and proper
ergonomics
* Follow all procedures in sanitation and safe food handling, per California
Health and Safety Code requirements - Retail Food Code
REQUIRED COMPETENCIES
* Outstanding customer service skills, actively looks for ways to help
customers
* Excellent communication skills and willingness to work as part of a team;
ability to communicate effectively and be an active listener
- Strong attention to detail, time management, and organizational skills
- Ability to work on a variety of tasks simultaneously, prioritize while
remaining flexible in a fast-paced environment
* Ability to understand and adhere to all organizational and department rules,
policies, and procedures, including but not limited to those listed in the
employee handbook, CBA, and Health and Safety guidelines
* Works well independently but able to work closely and cooperatively with
others
* Approach all decision making with environmental and social impact in mind,
actively seek ways to improve sustainability efforts in day-to-day duties and
assist in implementing applicable sustainability initiatives
* Disseminates ideas, proposals, feedback, and other information in a clear,
respectful, effective, and timely manner
* Can consistently perform all tasks efficiently, at an acceptable rate and
free of errors, according to department procedure, as directed
- Can accept feedback openly without defensiveness
- Accepts direction willingly and follows through with delegated tasks
- Willing to accept and adapt to change
- Analytical ability and proficiency in math
- Knowledge of the natural foods industry
- Maintain positive relationships with outside professionals and vendors
- Maintain confidentiality
- Ability to operate all equipment necessary to perform the job
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Physical Requirements
- Stand and walk for extended periods of time
- Bend and stoop to grasp objects and climb ladders
- Bend and twist neck and waist, reach above and below shoulders and squat
- Bend and lift loads, not to exceed 75 pounds
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
Work Environment
Fast paced retail floor and environment. At times may work with or near moving
mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e.
ladder work) and in cold/hot climate conditions. Ability to work in moderate and
loud noise environments including, but not limited to; computers, paging,
telephones, human voices, sound system and machinery. Occasional job-related
travel within Arcata and Eureka.
Customary Work Schedule
This position customarily works a varied schedule which may include early, late,
and/or weekend shifts with occasional overtime and the appropriate meal and rest
breaks provided. The position requires reliable dependable performance and
punctuality, anything less places a hardship on other employees and store
operations, therefore, regular and prompt attendance is essential to this
position. Employees are expected to report for work on time, appropriately
uniformed and to accurately report all time worked using the timeclock and break
sheet procedures.
IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills,
functions, experience, educational factors, requirements, and conditions listed
in this job description are representative only and not exhaustive of the tasks
that the employee may be required to perform. The employer reserves the right to
revise this job description at any time and require employees to perform other
tasks as circumstances or conditions of its business, competitive
considerations, or a work environment change.
EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to
creating an inclusive environment for all employees. This policy applies to all
terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, and training.
