Wealth Sales Assistant Unreg

Wealth Sales Assistant

Old National Bank is looking to fill the position of Wealth Sales Assistant. The Wealth Registered Sales Assistant is responsible for providing administrative and sales support for assigned Wealth Advisors. The Sales Assistant enhances the client experience by providing exceptional client service, assisting in safeguarding client assets, and serving as administrative and operational support to Wealth Advisors. The Wealth Sales Assistant is responsible for understanding the policies and procedures that will enable them to interact with Wealth Advisors and prospective and existing clients. The Sales Assistant will perform a wide variety of functions independently, exercising confidential discretion and sound judgement in performing these duties. The Sales Assistant is involved in all phases of the client relationship and is experienced in handling complex accounts. The Registered Sales Assistant facilitates trades received from Advisors and Clients.

This position will consider Unregistered Sales Assistants along with Registered Sales Assistants. The Unregistered can enter trades at the direction of the Advisor and cannot accept trades directly from clients. Whereas the Registered Sales Assistant can facilitate trades received from Advisors and Clients.

Salary Range: The salary range for this position is $18.25/hr. - $37.50/hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities:

• Interacts daily on the phone and/or in person with prospective and existing clients to respond to and resolve client servicing requests. Assists Wealth Advisors in servicing clients, including taking trade instructions.
• Learns and adapts to the service needs of various clients and accounts and responds promptly to requests and inquiries from clients and assigned Wealth Advisors.
• Handles client outreach throughout the year including scheduling reviews, birthday and holiday mailings, seminar, and client event invites. and general correspondence.
• Assists Wealth Advisors with general correspondence, answering and returning calls, and calendar management as needed.
• May train others on products, services and related procedures, policies and technology.
• Proactively identifies and assesses risk and gaps in adherence to policy and procedures.
• Participates in identifying areas of concern and keeps management informed as needed.

Maintain Accounts and Documentation Submission:

• Work within multiple technology platforms with a high level of accuracy in order to open accounts, process distribution requests, update accounts, and enter client trades and transactions.
• Maintain a system for organizing annual reviews, ensuring advisory account requirements are met, and documenting meeting notes.
• Work with outside vendors and the institution's broker dealer to follow up on items in process, resolve account notifications, and research various issues on behalf of assigned Wealth Advisors.
• Ensure new business documents are accurate and successfully submitted including preparation of forms, obtaining appropriate signatures, submission and follow up on new account documentation.
• Accurately and efficiently completes tasks; double checks the accuracy of trades entered, new account forms, and all required documentation is in good order.

Risk Mitigation:

• Follows strict compliance guidelines as set by broker dealer and follows all broker dealer/ONI policies and procedures.
• Assists advisor(s) in preparation of branch audits.
• Maintain branch compliance files and submits monthly correspondence for review.
• Mitigates risk through appropriate authentication procedures and standards.

Key Competencies for Position:

• Makes decisions and solves problems: Takes ownership of the problem while collaborating with others on a resolution; collaborates and seeks to understand the root causes of problems; takes action consistent with available constraints and probable consequence.
• Delights clients: Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Promotes change: Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
• Strategy in action: Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.

Qualifications and Education Requirements:

• Associates or Bachelor's degree preferred or 5+ year's related work experience and related training.
• Experience with Microsoft Office required; experience working with a CRM system preferred.
• Experience in the securities industry and/or a sales assistant role.
• Product knowledge - Has a thorough understanding of the investment industry and knowledge of products and services offered including the various advisory platforms
• Knowledge of the securities market and brokerage accounts.
• Series 7 and 66 required.

Key Measures of Success/Key Deliverables:

• Client retention and consistent execution of the client experience
• Builds strong relationships and collaborates with Wealth Advisors and internal partners to execute on the client service model and client experience.
• Proactively generates solutions to address complex problems.
• Anticipates patterns and connections and looks beyond the immediate problem to the broader implications.
• Balances administrative, client, and technical responsibilities while prioritizing value-added work.
• Mitigates risk through adherence to policies, procedures and regulatory requirements; completes all compliance requirements including satisfactory branch exams
• Earns the trust and confidence from Wealth Advisors and clients

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!