Global Enterprise Success Architect Lead

Senior Manager – Success Architects – Slack Slack (a Salesforce company) is on a mission to make your working life simpler, more pleasant and more productive. This role is the leader for Slack’s global Success Architect team, responsible for ensuring the team delivers high‑quality technical engagements and drives customer value across Slack’s largest enterprise customers. What We Do Our Success Architect team delivers expert‑led, technical engagements that help Slack’s largest enterprise customers deploy, integrate, and scale Slack as mission‑critical infrastructure. Through deep product expertise and hands‑on advisory, Success Architects guide customers from identity and security architecture to AI enablement, workflow automation and platform extensibility. What You Will Be Doing You will lead your team to serve Slack’s largest and most strategic customers, ensuring adoption, deep integration and continuous business value. You will develop strategy, programs and operational cadences to leverage technical depth, advocate for customers, collaborate across Account Success, Product and Support, and build a high‑performing team aligned with Salesforce values. You will influence customer health, retention and expansion by delivering high‑quality engagements across the full Success Architect portfolio. What You Should Have Bachelor’s degree in Computer Science, Software Engineering, Business or a related field. 10+ years of relevant experience in Enterprise Architecture, Technology Consulting, Customer Success, Technical Solutions Development or Technical/Solutions Architecture. Experience leading a technical team in the enterprise software space with direct oversight of engagement deliverables and customer executive alignment. Hands‑on experience with the Slack platform, including extensibility, APIs, integration ecosystem, and enterprise deployment patterns; familiarity with SAML, SSO, SCIM, eDiscovery, DLP and key SaaS integrations. Proven ability to navigate, escalated, and resolve complex customer challenges in large, distributed enterprise environments. Strong communication, presentation and influence skills at executive and C‑level. Track record of delivering against targets and KPIs, and driving change in a customer‑facing organization. What Will Set You Apart Experience building and scaling a globally distributed technical team. Hands‑on experience with Slack APIs, workflow automation or custom Slack application development. Background or interest in Generative AI technologies. Excellent written and verbal communication skills. Diplomacy and poise under pressure when working through complex customer issues. Experience influencing cross‑functional teams without direct authority. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Candidate Privacy Statement Salesforce uses AI tools to help recruiters assess and evaluate candidates’ resumes and qualifications. Humans will always make the final hiring decisions. For more information about how we use your personal data and your rights, visit the Candidate Privacy Statement. Posting Statement / EEO Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. You will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination and everything in between. Compensation & Benefits In the United States, compensation offered will be determined by location, job level, knowledge, skills and experience. Certain roles may be eligible for incentive compensation, equity and benefits. Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and an employee stock purchasing program. More details can be found at #J-18808-Ljbffr