Donor Care Team Specialist

Job Description

Job Description

Description:

StoryCause is a proud division of Publishing Concepts, LP (PCI), a Fortune 100 Best Companies to Work for headquartered in Dallas, Texas. At PCI, our purpose is to capture, curate, and preserve the world's stories. Together with StoryCause, we expand this mission by helping nonprofits connect with their donors’ passions and motivations through innovative storytelling and engagement programs. Join us and experience a fun, dynamic workplace that celebrates our unique culture and shared purpose!

StoryCause partners with nonprofits to deepen donor engagement by uncovering the personal stories that inspire giving. Through our innovative programs and proven expertise, we connect organizations with their donors’ motivations, passions, and potential, empowering nonprofits to build lasting relationships and drive impactful giving. At StoryCause, we believe every donor's story matters. By capturing these stories, we help nonprofits unlock deeper connections and achieve their missions with purpose and passion.

Donor Care Specialist Description: 

As a Donor Care Specialist , you will engage with donors through meaningful, authentic phone conversations, ensuring every donor feels valued and informed. You will work with mid-level and planned giving donors, prospects, patients, and partner organization leadership to share the impact of their contributions, capture donor stories and motivations, invite them to events, express gratitude, and secure ongoing support. This role supports a diverse portfolio of nonprofit organizations across higher education, healthcare, human services, animal welfare, veteran services, and faith-based initiatives. Your work will directly strengthen relationships and help make every donor a champion of the causes we serve.

You will be successful in this role when you are devoted to being:

• Engaged (committed and contributing to an optimistic and resilient culture)
• Passionate (personally invested in and motivated by the StoryCause vision)
• Humble (possesses a growth mindset and enthusiastic coachability)

What you can expect in this role:

• Engage donors and prospects authentically in telephone conversations, emails, and      notes
• Share with donors in a concise and compelling way the impact of their generosity
• Collect stories and conduct surveys for our partner organizations
• Maintain high-touch professional care of donors, while maintaining 60 dials per      hour
• Connect with generous annual donors who have great relationships with our partners
• High-energy and supportive environment with opportunities to unlock your potential
• High accountability and autonomy to experiment with innovative solutions
• Collaborate with your expert team to effectively serve our partners and donors
• Constant change while in the process of building and developing the StoryCause      brand

What we expect of you in this role:

• Poise: Patient, unshaken by change, confident in your training
• Proactiveness: Listen to the donors and address issues immediately
• Presence: Practice vulnerability and empathy, support and celebrate your team 

Benefits for Donor Care Team Specialist: Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more!

Requirements

• This position is remote; however, the employee must live in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA
• Minimum 1 year of total work history 
• Minimum High School Degree or equivalent - 4-year college degree (preferred)
• Taking personal accountability in every situation with intentional action and self-examination
• Excellent verbal and written communication and organizational skills
• Collaborating with your supervisor to identify performance trends and areas of opportunity to elevate your performance
• Supporting your team and courageously approaching conflicts with optimism and resilience
• Ability to engage donors in a conversational manner to draw out life events that motivate and define their generosity
• Clearly present our partner’s cases for support in a compelling fashion, using the required language
• Support the Inside Sales Team by taking Inside Sales calls as needed to meet business demands
• Be an active team participant and share feedback about what is or is not resonating with donors
• Ability to listen and react to what donors are sharing to motivate them to give
• Must be able to work a shift within the hours of 9:00 am CST - 8:00 pm CST (M-F)

Additional Company Awards Texas

Best Companies to Work for in Texas (6 consecutive years) Top 100 Places to Work: Dallas Morning News (7 consecutive years) Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years) Top 100 Places to Work: San Antonio Express News (2 consecutive years) San Antonio Business Journal: Best Places to Work (3 consecutive years)

Virginia 

Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years) Virginia Business: Best Places to Work (3 consecutive years)

Arkansas 

Arkansas Business: Best Places to Work (2 consecutive years)

National 

Intl. Customer Management Institute (ICMI) – 2021 Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards Inc. 5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com

Learn more about PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass pre-employment background check 

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***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas***