Warehouse Operations Manager

SUMMARY Maintains responsibility for the day‑to‑day management of warehouse operations, customer order fulfillment functions, and all associated processes and procedures. Formulates and maintains a clear and scalable logistics and warehouse strategy, improving warehouse performance, procuring warehouse materials and resources, and ensuring that warehouse compliance is maintained. Acts as a mentor to warehouse team members and initiates quality improvement processes and measurements for all areas of the warehouse. Must be a professional multitasker able to track multiple facets of the warehouse at any given time while implementing best practices across all areas of the warehouse. Ensures that the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, managing, organizing, directing, and training warehouse employees and establishing, monitoring, and managing all operational goals and key performance indicators (KPIs). PRIMARY RESPONSIBILITIES Manages, leads, inspires, and motivates team members to perform at their very best through clearly defined key performance indicators (KPIs), positive encouragement, constructive training, and advice. Reviews and prepares workflow, staffing and space requirements, equipment layout, and action plans while ensuring that quality and customer service standards are always met. Performs quality controls and monitors all warehouse production KPIs. Promotes diversity, equity, and inclusion within assigned teams to foster exchange of ideas and provide cross‑team learning opportunities. Seeks out and identifies improvements and enhancements to continually improve operational management systems, processes, and best practices. Collaborates with Regional Distribution Center (RDC) Manager to identify and clarify strategic and operational objectives and implements these objectives in the warehouse. Manages the security of the physical warehouse, as well as the security and safety of all employees, vendors, and visitors, through collaboration with the RDC Manager and facilities/security teams. Ensures that safety protocols are being followed through surveillance of operations. Inspects equipment and machines regularly and oversees general maintenance as required by the RDC Manager. Assesses and analyzes warehouse budget items to minimize recourse expenses and optimize profits. Manages budget and productivity through ensuring that all warehouse operations are conducted in a cost‑effective manner, identifies potential opportunities, and addresses points of friction in order to maximize efficiency and revenue. Ensures that warehouse processes and procedures remain legally compliant, including with current OSHA regulations. Maintains responsibility for training of warehouse team. Manages retailer returns to the warehouse and ensures timely disposition and return to stock. Performs regularly scheduled performance reviews with the warehouse team members. ADDITIONAL RESPONSIBILITIES Serves as key decisionmaker regarding the recruiting, interviewing, selection, and development of professional team members. Conducts appropriate one‑on‑one positive recognition sessions and negative performance discussions when required. Establishes and maintains good rapport with retailer personnel whose orders are being processed and shipped from the warehouse. Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations. REQUIRED SKILLS AND PERSONAL QUALIFICATIONS Strong personal and professional judgment. Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly. Above‑average organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects. Excellent communication and interpersonal skills. Proficient knowledge of warehouse procedures and policy. Comfortable delivering frequent direct written and verbal feedback. Strong continuous improvement skills (as they relate to process improvement). Excellent problem‑solving skills and leadership qualities. Outstanding organizational, decision‑making, and problem‑solving skills. Ability to track multiple facets of the warehouse at any given time. Significant experience working in a distribution environment. Excellent leadership and team‑building skills. Strong budget planning, expense maintenance, and reporting skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Self‑motivated, positive, and flexible team player. Ability to motivate employees. EDUCATION / EXPERIENCE REQUIREMENTS Bachelor's Degree required or H.S. diploma and equivalent work experience in lieu of degree required. 6-8 years required. WORK ENVIRONMENT Warehouse 90% Office 10% Ability to lift up to 50 lbs. Number of direct employees: 6-23 Required travel: Less than 5% COMPENSATION The recruiting base salary range for this full‑time position is $92,000–$115,000 per year. Within the range, individual pay is determined by factors, including job‑related skills, experience, and relevant education or training. Additionally, this role is bonus‑eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. BENEFITS Medical, Dental, Vision Plans Pension, Profit Sharing, and 401K Match Offerings 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays Tuition Reimbursement Program: $15,000 yearly benefit Vehicle Discount Programs Professional growth and development opportunities Direct partnership with senior leadership Formal Mentorship Program LinkedIn Learning License #J-18808-Ljbffr