SR ServiceNow Developer with FSO

Job Title: Senior ServiceNow Developer
Experience: 7+ Years
Location: [Remote]

Job Summary:
We are seeking an experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow platform experience and strong expertise in Field Service Operations (FSO) . The ideal candidate will have deep technical knowledge of Customer Service Management (CSM), UI Builder, Playbooks, Flow Designer, and integrations , and will be responsible for designing, developing, and implementing scalable ServiceNow solutions that support complex business processes.

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform with a focus on Field Service Operations (FSO) and Customer Service Management (CSM) modules.
• Build and customize modern interfaces using UI Builder and develop responsive, user-friendly workspaces.
• Configure and implement Playbooks to streamline agent workflows and improve operational efficiency.
• Develop and maintain automated workflows using Flow Designer and integrate with other ServiceNow components.
• Design and implement REST/SOAP integrations with third-party systems and external applications.
• Collaborate with business stakeholders, architects, and product owners to translate business requirements into scalable technical solutions.
• Develop server-side and client-side scripts including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
• Participate in solution design, code reviews, and best practice implementation to ensure high-quality development standards.
• Troubleshoot and resolve complex technical issues within the ServiceNow platform.
• Ensure solutions follow ServiceNow development best practices, governance, and security standards .

Required Qualifications:

• 7+ years of ServiceNow platform development experience .
• Strong hands-on experience with Field Service Operations (FSO) .
• Extensive experience working with Customer Service Management (CSM) module.
• Hands-on development experience using UI Builder and creating custom workspaces.
• Strong experience with Playbooks and Flow Designer .
• Experience designing and implementing ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Strong JavaScript, Glide API, and ServiceNow scripting expertise.
• Experience with Service Portal / UI Frameworks and modern UI components.
• Strong problem-solving and analytical skills.
• Ability to work in an Agile development environment .

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) .
• ServiceNow Certified Application Developer (CAD) .
• Experience with IntegrationHub, MID Server, and third-party integrations .
• Experience with ATF (Automated Test Framework) and DevOps practices within ServiceNow.

Key Skills:

• ServiceNow Development
• Field Service Operations (FSO)
• Customer Service Management (CSM)
• UI Builder / Agent Workspace
• Playbooks
• Flow Designer
• REST/SOAP Integrations
• JavaScript & Glide API